Production Manager
4 weeks ago
WS Audiology, a leading market player in the hearing aid industry, is seeking an experienced Production Manager to spearhead repair services management for PAN India locations.
Job DescriptionThe successful candidate will be responsible for:
- Managing day-to-day repair services and customized production for PAN India locations
- Facilitating seamless communication between CS, Sales, and technical teams to provide end-to-end repair and services solutions
- Handling customer complaints and maintaining strong relationships with internal customers (Sales team and CS) to deliver one-window solutions for all technical issues
The Production Manager will also be accountable for:
- Monitoring KPIs such as repair TAT and First Time Fix rates for all Product lines
- Overseeing daily performance of individual team members and sub-locations
- Ensuring continuous skill development of the technical team through regular trainings and upgrades
- Complaint management and reporting on product-level technical issues to R&D
- Tracking repair volumes against sales population and identifying trends
- Spare Parts Management (for repairs)
- Consumables and raw materials procurement and management for ITE production
- Monitoring and controlling outsourced service processes and vendors
- Ensuring safe work environment and PPE usage
- Managing changes to materials, equipment, or processes
To succeed in this role, candidates should possess:
- 10 years' experience in repair services management of electronics products (Mobiles/Consumer durables/White Goods)
- Background in manufacturing; technically strong with knowledge in both manufacturing and services
- Exposure to semiconductor industry, precision tools, and fundamental understanding of quality and regulatory topics
- Manufacturing units experience in medical industry apparatus (added advantage) + quality and regulatory topics
- Customer-centric approach
- Experience in leading teams of 30-40 people
- Strong leadership and team-building skills
- 5S and Six Sigma concepts
- Ability to work under pressure and handle stress
- Bachelor's degree in Engineering (Electronics/Similar disciplines)
- Advanced user of ERP and BI reporting
- Expertise in reading and decoding technical documentations
The estimated annual salary for this position is ₹20-25 lakhs, depending on experience. Additional benefits include professional growth opportunities, health insurance, and a comprehensive compensation package.
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