Payments Experience Lead

2 weeks ago


Bengaluru, Karnataka, India myGwork Full time
About Us

At myGwork, we are an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. Our mission is to deliver exceptional customer payment experiences that contribute towards making India a cashless economy.

Job Description

We are seeking an experienced Payments Experience Lead to join our Amazon Payments Organization in India. As part of this role, you will be responsible for driving customer experience at a high quality and low cost structure by leveraging product solutions.

The ideal candidate will have 5+ years of working cross-functionally with tech and non-tech teams experience, as well as 5+ years of program or project management experience. They will also have experience defining program requirements and using data and metrics to determine improvements.

The role involves partnering with Business, Product, Customer Service, and Finance teams to drive down the cost of service for Amazon Pay. You will lead the customer trustbuster program to identify crucial customer experience gaps through data analytics and contact mining. Additionally, you will work with business/products to define, plan, and prioritize projects that need to be implemented to reduce customer experience gaps.

This is an exciting opportunity to join a dynamic team and contribute towards making India a cashless economy. If you are passionate about delivering exceptional customer experiences and have a strong background in program management, we encourage you to apply.

Requirements
  • 5+ years of working cross-functionally with tech and non-tech teams experience
  • 5+ years of program or project management experience
  • Experience defining program requirements and using data and metrics to determine improvements
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
Benefits

We offer a competitive salary of ₹30 lakhs per annum, along with other benefits such as medical insurance, retirement plans, and opportunities for career growth.



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