Senior Salesforce Operations Specialist

1 month ago


Chennai, Tamil Nadu, India FXCM Full time

As a Senior Salesforce Administrator, you will be a key contributor to our Salesforce CRM environment, responsible for developing new features and enhancing existing functionalities with internal stakeholders. This role demands a proactive approach to improving workflows and automating business processes to enhance client services.

Key Responsibilities:

  • Analyze business processes for automation potential and optimize them within the Salesforce platform.
  • Mentor Business Analysts and Junior Administrators to continually deliver successful business outcomes, enhance individual skills, and promote productivity.
  • Manage multiple projects concurrently, pushing forward the product roadmap and ensuring alignment with strategic goals.
  • Deliver end-user support for existing features.
  • Maintain rigorous documentation through tools like Jira and Confluence, focusing on automating documentation processes where feasible.
  • Lead user acceptance testing to ensure high-quality implementations.
  • Conduct internal and external training sessions on new features, releases, and CRM processes.
  • Uphold stringent security practices throughout the development and deployment processes.

Required Qualifications:

  • 5+ Years of Salesforce or CRM experience.
  • 2+ Years of team management experience.
  • Required certifications: Platform Developer I and Administrator; additional Salesforce certifications are a plus.
  • Proficient in Agile methodologies, particularly Scrum, with excellent communication skills in English.
  • Education background in Engineering, Computer Science, or related fields is beneficial.

Preferred:

  • Experience with multiple CRM platforms is highly preferred. Examples include Microsoft Dynamics, SugarCRM, and ZohoCRM.
  • DevOps and release management experience is a plus.
  • Familiarity with Salesforce APEX code and triggers is a plus (ability to code in APEX not required).

Working days/hours: Monday to Friday; Fully working from the office - SKCL Prime, Plot No-C46A, Cipet road, Fourth Floor, Thiru Vi Ka Industrial Estate, Alandur, Guindy, Chennai -032

All Technementals Innovation India Private Limited employees must be eligible to work in India.



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