Senior Salesforce Operations Specialist
1 month ago
As a Senior Salesforce Administrator, you will be a key contributor to our Salesforce CRM environment, responsible for developing new features and enhancing existing functionalities with internal stakeholders. This role demands a proactive approach to improving workflows and automating business processes to enhance client services.
Key Responsibilities:
- Analyze business processes for automation potential and optimize them within the Salesforce platform.
- Mentor Business Analysts and Junior Administrators to continually deliver successful business outcomes, enhance individual skills, and promote productivity.
- Manage multiple projects concurrently, pushing forward the product roadmap and ensuring alignment with strategic goals.
- Deliver end-user support for existing features.
- Maintain rigorous documentation through tools like Jira and Confluence, focusing on automating documentation processes where feasible.
- Lead user acceptance testing to ensure high-quality implementations.
- Conduct internal and external training sessions on new features, releases, and CRM processes.
- Uphold stringent security practices throughout the development and deployment processes.
Required Qualifications:
- 5+ Years of Salesforce or CRM experience.
- 2+ Years of team management experience.
- Required certifications: Platform Developer I and Administrator; additional Salesforce certifications are a plus.
- Proficient in Agile methodologies, particularly Scrum, with excellent communication skills in English.
- Education background in Engineering, Computer Science, or related fields is beneficial.
Preferred:
- Experience with multiple CRM platforms is highly preferred. Examples include Microsoft Dynamics, SugarCRM, and ZohoCRM.
- DevOps and release management experience is a plus.
- Familiarity with Salesforce APEX code and triggers is a plus (ability to code in APEX not required).
Working days/hours: Monday to Friday; Fully working from the office - SKCL Prime, Plot No-C46A, Cipet road, Fourth Floor, Thiru Vi Ka Industrial Estate, Alandur, Guindy, Chennai -032
All Technementals Innovation India Private Limited employees must be eligible to work in India.
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