Project Specialist for Global Claim Handling

3 weeks ago


Pune, Maharashtra, India Danfoss Full time

Job Overview

As a Project Specialist for Global Claim Handling, you will contribute to monitoring customer complaints in SAP and provide support to customers with analysis and administration activities.

Responsibilities include but are not limited to:

  • Supporting customers with component non-conformance regarding quality issues by raising requests to respective plants and following up with BU Quality for root cause analysis and corrective action implementation.
  • Managing logistics and transportation activities for hardware shipment.
  • Field visits for troubleshooting failures, reviewing and pressure mapping systems and applications.
  • Closing cooperation with sales and application teams to make specific approaches for claim handling in various customer segments.
  • Participating in internal and external audits for IATF 16949.

Required Skills

The ideal candidate will possess a diploma or bachelor's degree in engineering, 8-10 years of total experience, and 7+ years of experience in hydraulics, mobile, or industrial. They will have strong relationship management, analytical, and communication skills, professional English language skills, and proficiency in SAP-ERP modules and MS Office packages.

Additionally, the candidate should have experience in operating in a matrix organization, customer-oriented working, and strong organizational skills with a self-driven personality.

The ability to work in an international environment, manage multiple tasks within demanding timelines, and have independence in handling multiple projects is also required.



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