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Front Office Operations Manager

1 month ago

Mumbai, Maharashtra, India AccorHotel Full time

At Accor Hotel, we are seeking a seasoned professional to fill the role of Front Office Operations Manager. This position is a key part of our team, responsible for ensuring seamless guest experiences from arrival to departure.

Key Responsibilities:

  • Guest Relations: Our ideal candidate will have a warm and welcoming demeanor, greeting guests warmly upon arrival and providing personalized assistance throughout their stay to ensure a memorable experience.
  • Reservation Management: This individual will handle guest inquiries and reservation processes efficiently, ensuring accuracy and attention to detail.
  • Front Desk Operations: The successful candidate will manage the front desk area, including answering phone calls, responding to emails and handling guest requests promptly and professionally.
  • Payment Processing: Our ideal candidate will process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
  • Room Allocation: This individual will coordinate room assignments based on guest preferences, availability, and special requests.
  • Information Dissemination: Our ideal candidate will provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
  • Problem Resolution: The successful candidate will address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
  • Team Collaboration: This individual will work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
  • Administrative Duties: Our ideal candidate will perform general administrative tasks, including filing, data entry, and maintaining guest records.

Requirements:

  • Previous experience in a similar role within the hospitality industry is preferred.
  • Exceptional customer service skills with a friendly and outgoing personality.
  • Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
  • Excellent organizational and multitasking abilities with a keen attention to detail.
  • Proficiency in using computer systems and hotel management software.
  • Ability to remain calm and composed under pressure with a proactive approach to problem-solving.
  • Flexibility to work various shifts, including weekends and holidays.

Estimated Salary: $65,000 - $85,000 per annum.

Job Type: Full-time.

Remote Work: No.

About Accor Hotel: We are a leading hospitality company, committed to providing exceptional guest experiences and exceptional service.