Technical Support Specialist for Streaming Measurement
4 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at Nielsen, a leading provider of media measurement and analytics solutions.
This role will be part of a team that develops software interfaces with major TV streaming providers and downloads tens of thousands of movies and TV shows from US and international platforms.
As a Technical Support Specialist, you will provide first-level technical support during US business hours, serving as the primary point of contact for customer and stakeholder inquiries. You will be responsible for troubleshooting issues, following Standard Operating Procedures (SOPs), and escalating to the development team when necessary.
Key Responsibilities- Provide prompt support to customers and stakeholders during US business hours, adhering to SOPs and documented procedures.
- Use basic Unix shell scripting to automate repetitive tasks and streamline support operations.
- Leverage basic SQL skills to query data, analyze logs, and assist in debugging issues.
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- Basic proficiency in Unix/Linux shell scripting.
- Experience in IT support and monitoring tools.
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Gurgaon, Haryana, India Nielsen Full timeAbout NielsenWe are a global leader in providing powerful insights that drive client decisions and deliver extraordinary results. Our talented workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.This role will be part of a team that develops software interfaces with major TV streaming providers, and...
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Gurgaon, Haryana, India Nielsen Full timeAbout NielsenWe are a global leader in providing insights that drive client decisions and deliver extraordinary results.Job DescriptionThis role will be part of a team responsible for developing software interfaces with major TV streaming providers, downloading tens of thousands of movies and TV shows from US and international platforms. The team is at the...
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Gurgaon, Haryana, India Nielsen Full timeAbout NielsenWe are a global leader in providing powerful insights that drive client decisions and deliver extraordinary results. Our team is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.Role OverviewThis role will be part of a high-performing team responsible for developing software interfaces with major TV...
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