Technical Support Specialist for Streaming Measurement

4 weeks ago


Gurgaon, Haryana, India Nielsen Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Nielsen, a leading provider of media measurement and analytics solutions.

This role will be part of a team that develops software interfaces with major TV streaming providers and downloads tens of thousands of movies and TV shows from US and international platforms.

As a Technical Support Specialist, you will provide first-level technical support during US business hours, serving as the primary point of contact for customer and stakeholder inquiries. You will be responsible for troubleshooting issues, following Standard Operating Procedures (SOPs), and escalating to the development team when necessary.

Key Responsibilities
  • Provide prompt support to customers and stakeholders during US business hours, adhering to SOPs and documented procedures.
  • Use basic Unix shell scripting to automate repetitive tasks and streamline support operations.
  • Leverage basic SQL skills to query data, analyze logs, and assist in debugging issues.
Requirements
  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
  • Basic proficiency in Unix/Linux shell scripting.
  • Experience in IT support and monitoring tools.


  • Gurgaon, Haryana, India Nielsen Full time

    About NielsenWe are a global leader in providing powerful insights that drive client decisions and deliver extraordinary results. Our talented workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.This role will be part of a team that develops software interfaces with major TV streaming providers, and...


  • Gurgaon, Haryana, India Nielsen Full time

    About NielsenWe are a global leader in providing insights that drive client decisions and deliver extraordinary results.Job DescriptionThis role will be part of a team responsible for developing software interfaces with major TV streaming providers, downloading tens of thousands of movies and TV shows from US and international platforms. The team is at the...


  • Gurgaon, Haryana, India Nielsen Full time

    About NielsenWe are a global leader in providing powerful insights that drive client decisions and deliver extraordinary results. Our team is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.Role OverviewThis role will be part of a high-performing team responsible for developing software interfaces with major TV...


  • Gurgaon, Haryana, India Stryker Global Technology Center Pvt Ltd. Full time

    Job OverviewThis role is designed for a highly skilled and experienced professional to join our team at the Stryker Global Technology Center Pvt Ltd. as a Measurement Technology Specialist.


  • Gurgaon, Haryana, India Jobs for Humanity Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a key member, you will be responsible for providing technical support activities for a software production processing environment.Key Responsibilities:Install, maintain, and support application/source code and/or its components and subsystems, including third-party...


  • Gurgaon, Haryana, India FieldAssist Full time

    **Job Title:** Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at FieldAssist. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers and partners. Your primary goal will be to resolve technical issues efficiently and effectively,...


  • Gurgaon, Haryana, India 2coms Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at 2coms. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, resolving their issues efficiently, and ensuring their satisfaction.Key Responsibilities:Provide technical...


  • Gurgaon, Haryana, India AXA Group Full time

    Job Title: Technical Support SpecialistAXA XL, the P&C and speciality risk division of AXA, is seeking a Technical Support Specialist to join our team.As a Technical Support Specialist, you will be responsible for delivering high-quality service that improves the overall colleague experience.Key Responsibilities:Provide support for IT-related incidents and...


  • Gurgaon, Haryana, India MongoDB Full time

    MongoDB is a leader in the developer data platform, empowering innovators to create and disrupt industries. Our mission is to unleash the power of software and data, enabling organizations of all sizes to build, scale, and run modern applications.We are seeking an exceptional Technical Support Specialist to join our Office IT Team in Gurgaon, India. This...


  • Gurgaon, Haryana, India Salesforce Full time

    Estimated Salary: ₹ 12,00,000 - ₹ 20,00,000 per annumThis is a fantastic opportunity to join GreyOrange as a Technical Support Specialist - Warehouse Operations. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance and support to our customers.We are seeking a highly skilled and motivated...


  • Gurgaon, Haryana, India Mediajade Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our customer support team at Mediajade. In this role, you will be responsible for providing top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction.Key...


  • Gurgaon, Haryana, India Wipro Full time

    Job Description">Wipro Offers Competitive Salary of $55,000 - $65,000 Per YearWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, resolving complex issues, and delivering outstanding customer service.Key...


  • Gurgaon, Haryana, India Wipro Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Wipro. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients and resolving their issues in a timely and professional manner.About the RoleThis is a full-time position that requires strong problem-solving...


  • Gurgaon, Haryana, India Virtusa Full time

    Job Summary We are seeking a skilled Technical Support Specialist to join our team at Virtusa. The ideal candidate will have a strong background in IT and a passion for delivering high-quality support to our clients. Main Responsibilities • Provide technical assistance to clients and internal stakeholders • Troubleshoot and resolve IT-related issues...


  • Gurgaon, Haryana, India Ericsson Full time

    Job Summary We are seeking a highly skilled Technical Support Specialist to join our team at Ericsson. The ideal candidate will have a strong background in Cloud Native concepts, with documented and proven knowledge in Docker, Kubernetes, AWS, Azure, and GCP. Key Responsibilities The successful candidate will be responsible for providing high-quality...


  • Gurgaon, Haryana, India Mediajade Full time

    We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our customer support team at Mediajade. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction.Key Responsibilities:Provide technical support...


  • Gurgaon, Haryana, India Virtusa Full time

    About the RoleWe are looking for a skilled Technical Support Specialist to join our team at Virtusa. In this role, you will be responsible for providing technical support and services to end-users, including resolving complex problems and troubleshooting user access and authentication issues associated with Active Directory.Key ResponsibilitiesEndpoint...


  • Gurgaon, Haryana, India Nielsen Full time

    We are seeking a highly skilled Senior Technical Support Specialist to join our team at Nielsen.About the RoleThe successful candidate will be responsible for providing exceptional technical support to our clients, ensuring seamless delivery of services and solutions that meet their requirements. This role involves responding to client queries, resolving...


  • Gurgaon, Haryana, India 2coms Full time

    Overview:We are seeking a skilled Technical Support Specialist to join our team in Gurgaon. This is a fantastic opportunity for an individual with excellent communication skills and knowledge of customer handling.About the Role:The successful candidate will provide top-notch technical support to our clients, resolving issues efficiently and effectively. With...


  • Gurgaon, Haryana, India AHEAD Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at AHEAD. The successful candidate will provide exceptional technical support to end-users, troubleshoot and resolve hardware and software issues, and collaborate with the IT Operations team to ensure seamless service delivery.About UsAHEAD is a leading provider of...