Software Technical Specialist

4 weeks ago


Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

About the Role

This is a unique opportunity to work on Amazon Devices Business, providing support for a range of products used by customers every day. If you enjoy troubleshooting complex technical systems, working with cross-functional teams, and driving operational excellence, this could be the perfect fit for you.

Key Responsibilities

  • Provide first-level engineering support, including extensive troubleshooting and debugging for customer-reported issues in Fire TV, Kindle Tablets, E-Reader, Echo devices, and platform services behind these devices.
  • Customer notification and workflow coordination and follow-up to maintain service level agreements.
  • Define and validate the supportability aspects and metrics for emerging and existing Amazon Device product lines, such as FireTV, Tablets, Streaming Devices, eInk, and Alexa-enabled devices.
  • Support ownership of one or more Device products or components and drive Operational Excellence.
  • Develop tools and scripts to resolve operational burdens of support/dev engineers and front-line customer support teams.
  • Read and understand complex application code and suggest code fixes to resolve support issues.

Requirements

  • 2+ years of software development or 2+ years of technical support experience.
  • Experience scripting in one or more languages, such as Bash, Python, Perl, or Ruby.
  • Experience troubleshooting and debugging technical systems.
  • Experience working with REST API-based services.
  • Strong communication skills and experience handling high-severity incident management calls.


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