Software Technical Specialist
4 weeks ago
About the Role
This is a unique opportunity to work on Amazon Devices Business, providing support for a range of products used by customers every day. If you enjoy troubleshooting complex technical systems, working with cross-functional teams, and driving operational excellence, this could be the perfect fit for you.
Key Responsibilities
- Provide first-level engineering support, including extensive troubleshooting and debugging for customer-reported issues in Fire TV, Kindle Tablets, E-Reader, Echo devices, and platform services behind these devices.
- Customer notification and workflow coordination and follow-up to maintain service level agreements.
- Define and validate the supportability aspects and metrics for emerging and existing Amazon Device product lines, such as FireTV, Tablets, Streaming Devices, eInk, and Alexa-enabled devices.
- Support ownership of one or more Device products or components and drive Operational Excellence.
- Develop tools and scripts to resolve operational burdens of support/dev engineers and front-line customer support teams.
- Read and understand complex application code and suggest code fixes to resolve support issues.
Requirements
- 2+ years of software development or 2+ years of technical support experience.
- Experience scripting in one or more languages, such as Bash, Python, Perl, or Ruby.
- Experience troubleshooting and debugging technical systems.
- Experience working with REST API-based services.
- Strong communication skills and experience handling high-severity incident management calls.
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