Language Expert

3 days ago


Gurgaon, Haryana, India NIIT Full time

About NIIT MTS

Our Mission

We're transforming the way the world learns, for the better. That's why the world's best-run learning functions across 30 countries trust us with their learning and talent.

Our History

Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning.

Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Link for our LinkedIn page:

https://www.linkedin.com/company/niitmts/mycompany/

Job Description

Training Delivery Specialist

Provide customers with information on course offerings and products. Enrolling customers in open enrolment classes for external, internal, domestic and international customers.

Securing billing information from customers via purchase orders, contracts, and credit card, WBS numbers. Knowledge of customer service policies.

  • Do Bulk Completions for internal employees to ensure that they receive credit for their training.
  • Add External Profiles into our LMS system and ensure that they can access the LMS system for training courses.
  • Responsible for interacting with customers to address standards to slightly complex delivery issues.
  • Processing customer orders.
  • Assist customers with Computer Based-training, Web or Multi-media Training.
  • Researches order delivery status and prepare appropriate response to customer.
  • Creating standard quotes for external customers and sales team for Open Enrolment classes and web-based courses.

Answer phone calls from customers/ clients

Requirements

Experience And Skills

Proficiency in Language and English language. Must have an outgoing personality and skills in speaking, organizing, listening, leadership, communication and decision making.

Well organized and customer focused. Proficient in Computer (MS Office, SharePoint and CRM tools). Attention to detail and an ability to work easily with others.

Ability to work independently in a flexible and adaptable manner. Working globally, covering different time zones and languages is key

NiIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic



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