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Senior Business Operations Analyst

2 months ago


Bengaluru, Karnataka, India Plivo Full time
About the Role

We are seeking an experienced Business Analyst to join our Product Operations team at Plivo. As a key member of our team, you will be responsible for designing and defining Standard Operating Procedures (SOPs) and trackers for compliance programs, training larger teams on established SOPs, and identifying and addressing fraud and phishing on the platform.

The ideal candidate will have a strong understanding of revenue and profitability, excellent problem-solving skills, and the ability to run parallel programs and manage critical threads. You will work closely with product marketing to ensure product documentation is up to date and collaborate with sales and support teams to unblock their day-to-day operations with respect to product.

Responsibilities
  • Design and define SOPs and trackers for compliance programs
  • Train larger teams on established SOPs
  • Identify and address fraud and phishing on the platform
  • Work with product marketing to ensure product documentation is up to date
  • Collaborate with sales and support teams to unblock their day-to-day operations with respect to product
  • Run parallel programs and manage critical threads
Requirements
  • Bachelor's degree in engineering or a related field
  • Minimum of 4 years of experience in a similar role within a tech or SaaS company
  • Strong understanding of revenue and profitability
  • Excellent problem-solving skills
  • Ability to run parallel programs and manage critical threads
Perks and Benefits

As a member of our Product Operations team, you will have the opportunity to work with a dynamic and young team, with a remote-first culture and a generous vacation policy. You will also receive industry-leading compensation and benefits, including excellent healthcare coverage and career advancement opportunities.