Technical CRM Consultant

3 weeks ago


Cochin, Kerala, India EXACORE IT SOLUTIONS PRIVATE LIMITED Full time

Job Title: Technical CRM Consultant - Oracle Fusion Expert
Overview:
As a seasoned Technical CRM Consultant at Exacore IT Solutions Private Limited, you will be responsible for deploying, configuring, and supporting CRM solutions within the Oracle Fusion environment. The ideal candidate will have a strong background in implementing and managing a broad range of CRM modules, ensuring alignment with business goals and driving customer engagement and sales efficiency.

Main Responsibilities:

CRM Customer Engagement

• Implement and optimize Case Management for effective customer issue tracking and resolution.

• Deploy and manage Knowledge Management systems to provide a centralized repository of information for users and customers.

• Automate Engagements to improve customer interactions and service delivery.

CRM Sales Force Automation

• Implement Account and Contact Management modules for efficient handling of client information and relationships.

• Manage Sales Activity processes, ensuring optimal tracking of tasks, appointments, and follow-ups.

• Oversee Opportunity Management for effective sales cycle management and pipeline visibility.

CRM Marketing

• Configure and manage Marketing Management modules for efficient campaign execution and tracking.

• Integrate Multichannel Marketing Hub for seamless coordination across various marketing channels.

Common CRM Capabilities

• Ensure seamless integration with the Platform Ecosystem.



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