Video Support Specialist
1 month ago
About Sampoorna Consultants
We are a leading consulting firm with a strong presence in the global market. Our team of experts provides top-notch services to clients across various industries.
Job Description
We are seeking a highly skilled Video Support Engineer to join our team. The ideal candidate will have extensive experience in AV equipment, video conferencing technologies, and network communications.
Key Responsibilities
- Familiarity with AV equipment, including Cisco/Polycom video systems.
- Knowledge of basic AV support for conference rooms, including Zoom and other videoconferencing technologies.
- Experience with setting up, configuring, testing, and troubleshooting AV equipment.
- Understanding of configuration and troubleshooting at the network level of Cisco/Polycom systems.
- Ability to interact with vendors and integrators to install, test, and configure new systems.
- Excellent analytical problem-solving and troubleshooting skills related to video-conferencing, connectivity, and AV equipment.
- Familiarity with Zoom product portfolio, front and back end.
- Knowledge of Windows System Administration, including server-class OS.
- Familiarity with computer networks and fundamentals of Windows server network administration.
- Principals of network log analysis.
- Working understanding of Cloud Technologies.
Requirements
- Extensive experience in AV equipment, video conferencing technologies, and network communications.
- Excellent technical writing skills to maintain and expand existing KB repository.
- Familiarity with Zoom application on all OSs.
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