Video Support Specialist

1 month ago


Gurgaon, Haryana, India Sampoorna Consultants Full time

About Sampoorna Consultants

We are a leading consulting firm with a strong presence in the global market. Our team of experts provides top-notch services to clients across various industries.

Job Description

We are seeking a highly skilled Video Support Engineer to join our team. The ideal candidate will have extensive experience in AV equipment, video conferencing technologies, and network communications.

Key Responsibilities

  • Familiarity with AV equipment, including Cisco/Polycom video systems.
  • Knowledge of basic AV support for conference rooms, including Zoom and other videoconferencing technologies.
  • Experience with setting up, configuring, testing, and troubleshooting AV equipment.
  • Understanding of configuration and troubleshooting at the network level of Cisco/Polycom systems.
  • Ability to interact with vendors and integrators to install, test, and configure new systems.
  • Excellent analytical problem-solving and troubleshooting skills related to video-conferencing, connectivity, and AV equipment.
  • Familiarity with Zoom product portfolio, front and back end.
  • Knowledge of Windows System Administration, including server-class OS.
  • Familiarity with computer networks and fundamentals of Windows server network administration.
  • Principals of network log analysis.
  • Working understanding of Cloud Technologies.

Requirements

  • Extensive experience in AV equipment, video conferencing technologies, and network communications.
  • Excellent technical writing skills to maintain and expand existing KB repository.
  • Familiarity with Zoom application on all OSs.


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