Quality Assurance Specialist
1 month ago
About the Role:
As a Quality Analyst at TaskUs, you will play a crucial part in ensuring the highest standards of quality in our operations. Your role will involve conducting audits and evaluations to identify areas for improvement and implementing changes to enhance our performance.
Key Responsibilities:
- Audit calls, interactions, and transactions to ensure alignment with our quality standards.
- Coach team members to improve their performance and address any quality issues.
- Report on performance metrics on a daily, weekly, and monthly basis.
- Partner with team leaders to drive quality initiatives and improve metrics.
- Identify and escalate potential quality issues and suggest process improvements.
Requirements:
- At least one year of experience as a Quality Analyst.
- Basic skills in Excel or Google Sheets.
- Problem-solving skills and familiarity with quality tools.
- Strong customer-centricity and communication skills.
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