Technical Specialist

2 weeks ago


Bengaluru, Karnataka, India Oracle Full time
Job Summary

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

Key Responsibilities
  • Resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and solve for our Electronic Support Services.
  • Facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and increased issues.
  • Providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
Qualifications
  • 4 to 9 years of experience in Implementation, support, or upgrade of Oracle Fusion PPM.
  • Real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
  • Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.
  • Knowledge of Fusion Cloud architecture, setup manager, and activities.
Personal Attributes
  • Self-driven and result-oriented.
  • Strong problem-solving/analytical skills.
  • Strong customer support and relation skills.
  • Effective communication (verbal and written).

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