Operations Manager

5 days ago


Banjara Hills, Telangana, India Crown Veterinary Services Pvt. Ltd. Full time
About Crown Vet

Crown Vet is a leading veterinary care provider dedicated to delivering exceptional service through a team of passionate animal-loving professionals. Our clinics are equipped with state-of-the-art facilities and staffed by experts to ensure the best care for pets and their owners. With 8 clinics operating across 5 cities in India, we are rapidly expanding our presence.

Job Overview:
We seek an experienced Operations Manager to oversee the daily operations of our veterinary practice in Banjara Hills. As a key member of our team, you will be responsible for managing clinic operations, ensuring compliance with veterinary laws and standards, and maintaining high levels of client satisfaction.

Key Responsibilities:
- Manage clinic operations, including scheduling, patient flow, and staff supervision
- Maintain accurate medical records and documentation
- Oversee financial management, including budgeting, expense control, and accounts receivable/payable
- Supervise reception and pharmacy staff, assist in hiring, conduct performance evaluations, and manage employee relations
- Implement client service protocols, address and resolve client concerns, and ensure high levels of client satisfaction
- Support marketing strategies and promotions, identify business growth opportunities, and build relationships with referring veterinarians and stakeholders

Qualifications:
- Minimum of 10+ years of experience in a similar role, preferably with a background in hospitality (hotels)
- MBA preferred
- Computer savvy and people person
- Pet lover (pet owner preferred)

Compensation and Benefits:
The estimated annual salary for this position is ₹25 lakhs to ₹35 lakhs, depending on qualifications and experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

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