Project Coordinator for Client Services

3 weeks ago

Hyderabad, Telangana, India Epiq Full time

Job Summary:


The Associate Project Manager of Client Services at Epiq plays a crucial role in efficiently managing designated client relationships through expert project management coordination and execution. An ideal candidate should possess 5-8 years of experience in project management or similar positions, with responsibilities including defining and overseeing project scope, timelines, and ensuring the effective delivery of eDiscovery projects.



Responsibilities:



  • Establish proactive communication with clients to ensure seamless collaboration and effective problem-solving.
  • Cultivate strong client relationships by consistently meeting their needs and adapting to their requirements.
  • Lead kick-off calls and design meetings with clients, preparing and presenting monthly forecasting and client cost estimates as necessary.
  • Handle review platform-specific tasks, including but not limited to:
  • User requests
  • Database management (archiving/deletion)
  • Creating layouts/views/fields/choices/highlighting/transform sets
  • Creating and executing STR's
  • Creating and managing batch sets
  • Creating and executing production conflict searches
  • Consulting on redaction sets
  • Reporting
  • Provide matter-specific support on tasks such as privilege log generation, media tracking, search term formatting and consultation, consultation on processing, production, and review workflow, and creation of standard operating procedures (SOPs).
  • Address client issues promptly or escalate them to the Client Services Manager or Senior Project Manager when necessary.
  • Delegate, mentor, and coach team members to ensure effective project execution.
  • Troubleshoot issues, recommend solutions, implement them, and document for internal and external stakeholders.
  • Strive to achieve project and revenue utilization targets as outlined in the job profile.
  • Maintain accurate and up-to-date records regarding the status of all projects.
  • Create playbooks for all clients to standardize service delivery and promote repeat business.
  • Participate in process improvement initiatives across the organization and collaborate with teammates to standardize and enhance the customer experience.
  • Delegate tasks to team members through continuous training on project-related tasks such as processing and review workflow, productions, etc.
  • Engage in personal professional development within the department.
  • Embody company values to team members and throughout the department.

Qualifications/Requirements:



  • 5-8 years of project management or case management experience within the legal/eDiscovery industry.
  • Experience in providing a consultative approach to clients.
  • Familiarity with litigation support/eDiscovery platforms for processing and review.
  • Bachelor's degree or equivalent practical experience.
  • Hands-on experience with Relativity.
  • Demonstrated success in managing multiple simultaneous projects with eDiscovery clients and meeting tight deadlines.
  • Excellent oral and written communication skills reflecting a high-quality approach to legal service.
  • Client relationship skills, including proactive management of client expectations, understanding client needs, and consistent adaptation to meet client requirements.
  • Ability to learn quickly and adapt to changing industry trends.
  • Epiq is an equal opportunity employer and complies with all applicable laws prohibiting discrimination in hiring or employment practices.

Epiq maintains a policy of equal employment opportunity and complies with all applicable laws and regulations prohibiting discrimination based on race, religion, ethnicity, color, sex, sexual orientation, gender identity, or expression, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status, or any other protected characteristic.


Epiq prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.


Epiq takes affirmative action for minorities, women, covered veterans, and individuals with disabilities.


Requests for assistance or accommodations during the application process because of a disability are available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.


Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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