Salesforce Data Specialist | Data Insights Expert

4 weeks ago

Hyderabad, Telangana, India Thomson Reuters Full time
About the Role

As a Data Quality Analyst at Thomson Reuters, you will play a crucial role in ensuring the accuracy and integrity of our Salesforce CRM system. Your primary responsibility will be to provide first-level support for data-related cases submitted by our sales and service teams.

Key Responsibilities
  • Monitor the SFDC Answers site to provide near real-time issue resolution.
  • Identify data cleansing activities to maintain and optimize the Salesforce CRM system, including data entry, data cleaning, and ensuring data accuracy and integrity.
  • Recommend enhancements based on experience in the system and feedback from users, including rationale for recommending one enhancement over another.
  • Perform data analysis and reporting using Salesforce reports and dashboards to provide insights and support decision-making processes.
  • Monthly reporting on data trends by channel, ticket type, and communicate findings to Sales Operations Leaders.
  • Identify trends, anomalies, and recommend a course of action to drive improvements as needed.
  • Recommend systems support process improvements to aid in our overall data health, including communication to business leaders.

About You

  • Bachelor's Degree with 3+ years of technology experience.
  • Proven experience in Salesforce administration or a similar role, with a strong understanding of Salesforce CRM capabilities and processes.
  • Salesforce Administrator certification (Salesforce Certified Administrator) is highly preferred.
  • Effectively use a range of current technologies to work effectively and insight into future applications to achieve optimal usage of SFDC.
  • Sound understanding of our offerings in the Marketplace; ability to connect usage of SFDC to an improved sales process.
  • Ability to communicate effectively face-to-face, in video conferences, and in telephone conversations.
  • Ability to communicate effectively in writing, including the ability to present information, ideas, and strategies in writing in ways that facilitate understanding.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
  • Attention to detail and a commitment to data accuracy and quality.
  • Customer-focused mindset and a passion for helping users succeed.
About Us

Thomson Reuters is a global business that relies on diversity of culture and thought to deliver on our goals. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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