Front Desk Associate

3 days ago

Gurgaon, Haryana, India Fitclub Gym Full time

About FitClub

FitClub is a leading premium fitness center focused on helping individuals achieve their health and wellness goals. As part of the Bellator Group, we pride ourselves on delivering exceptional service, state-of-the-art facilities, and a vibrant fitness community.

Job Overview

We are seeking an experienced and energetic client engagement specialist to join our team at our new branch on Golf Course Road, Gurgaon. The ideal candidate will be responsible for creating a welcoming environment, ensuring smooth operations, and connecting members with the right services and team members.

Key Responsibilities:

  • Greet members and guests warmly, providing a positive first impression.
  • Manage check-ins, offer information about services, and enforce facility policies.

Membership Services:

  • Address inquiries about memberships, programs, and promotions.
  • Support new member sign-ups, renewals, and account management.

Customer Support:

  • Handle client questions, concerns, and complaints professionally and efficiently.
  • Escalate issues to relevant team members when necessary.

Facility Management:

  • Maintain a clean and organized reception area.
  • Ensure promotional materials and supplies are readily available.

Appointment Scheduling:

  • Assist members in booking personal training sessions, classes, or other services.

Sales Coordination:

  • Connect potential members with the sales team to discuss membership options.
  • Support lead generation by sharing insights about member inquiries and interests.

Promotions and Upselling:

  • Inform members about special offers, events, and services.
  • Encourage upselling opportunities to enhance the client experience.

Client Engagement:

  • Build relationships with members to encourage loyalty and retention.
  • Provide personalized support and assistance as needed.

Team Collaboration:

  • Work closely with sales, fitness trainers, and other departments to ensure exceptional service.

Skills & Qualifications:

  • Excellent communication and interpersonal skills.
  • Professional demeanor with a customer-focused attitude.
  • Experience in customer service or hospitality is a plus.
  • Strong organizational and multitasking abilities.
  • Proficiency in administrative tasks and payment systems.
  • A passion for health and fitness is highly valued.

Compensation Package:

  • Competitive salary: ₹25,000 - ₹35,000 per month (dependent on experience).
  • Complimentary access to FitClub facilities and wellness programs.
  • Career development opportunities in the fitness industry.
  • The opportunity to work in a dynamic, health-conscious team at our new branch.

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