Process Developer Specialist

2 weeks ago


Gurgaon, Haryana, India Genpact Full time

Genpact, a global leader in professional services and solutions, is seeking an experienced Process Developer to join their team. This role offers an exciting opportunity to contribute to the company's mission of shaping a better future for people.

According to various sources, the estimated salary range for this position is between $60,000 and $80,000 per year, depending on factors such as location and experience.

Responsibilities

The successful candidate will be responsible for collecting delinquent amounts from customers over the phone or via written agreements, making collection calls, emailing/faxing invoices, and reconciling orders to match customer records.

Additionally, the Process Developer will follow up on customer/internal disputes, respond to customer inquiries, and work collaboratively with other departments to resolve issues.

Inbound and outbound calling will also be a key part of this role, as well as providing payment plans tailored to individual customer needs.

Qualifications and Requirements

To succeed in this position, candidates should have a strong educational background (any stream), relevant experience in a similar role, excellent communication skills, both verbal and written.

While not required, a good understanding of customer handling and high energy levels are highly valued qualities in the ideal candidate.



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