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Amazon Driver Experience Improvement Specialist
5 hours ago
Are you a detail-oriented and analytical individual with a passion for improving customer experiences? Do you have a strong background in data analysis, SQL, and Excel? We are seeking a skilled Sr. Process Specialist to join our VOD (Voice of Drivers) team at myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.
About the RoleThis is a unique opportunity to work on a critical aspect of Amazon's Worldwide Flex DP Insights & Experience (WW DPIX) team. As a Sr. Process Specialist, you will be responsible for leading continuous insights and analytics efforts to identify opportunities and improvement areas for enhancing the Driver Partner (DP) experience.
You will conduct log analysis to gather and interpret data from various sources, including station feedback forms and social media, for a comprehensive understanding of DP pain points. Additionally, you will demonstrate proficiency in app bug reproduction, utilizing technical expertise to identify emerging defects and risks affecting the DP experience.
As a key member of our team, you will collaborate proactively with WW partner teams to stay ahead of DP experience trends, new defects, and risks. You will utilize data-driven insights to initiate end-to-end deep dives that strategically address and resolve issues.
Key Responsibilities- Lead continuous insights and analytics efforts to identify opportunities and improvement areas for enhancing the Driver Partner (DP) experience.
- Conduct log analysis to gather and interpret data from various sources, including station feedback forms and social media.
- Demonstrate proficiency in app bug reproduction, utilizing technical expertise to identify emerging defects and risks affecting the DP experience.
- Collaborate proactively with WW partner teams to stay ahead of DP experience trends, new defects, and risks.
We estimate the salary for this role to be around $85,000 per year, based on industry standards and the location.
Requirements- Bachelor's or Master's degree in a field pertinent to the role, such as Computer Science, Data Science, Analytics, Information Technology, or a related discipline.
- Proficiency in SQL and Advanced Excel for adept data analysis and extraction.
- Demonstrated experience with tools like Quicksight, showcasing expertise in report creation and data visualization.
- Possessing over 1.5+ years of hands-on experience in roles demanding the application of analytical skills.
- Demonstrated proficiency in utilizing advanced data visualization tools like SQL.
- Familiarity with programming languages such as Python or R, showcasing capabilities in advanced data analysis and automation.
- Exposure to machine learning concepts, applying them for predictive analytics to enhance the Driver Partner (DP) experience.
At myGwork, we value diversity and inclusion, and we welcome applications from candidates who share our commitment to creating a workplace where everyone can thrive. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit here for more information.
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