Senior Transport Engineer

3 weeks ago

Chennai, Tamil Nadu, India Comcast Corporation Full time

At Comcast, we're driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we're setting the pace in a variety of innovative and fascinating businesses and creating career opportunities across a wide range of locations and disciplines. We're at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for contributing to project teams, troubleshooting operational issues, providing technical solutions to operational problems, implementing new products, and maintaining existing products and services. Acts in compliance with industry and company technical requirements, standards, policies, and procedures. Works with moderate guidance in own area of knowledge.

Key Responsibilities

Troubleshooting and Escalation:

  • Utilize knowledge of Managed DWDM Optical Networks to troubleshoot technical problems.
  • Participate in the on-call rotation for transport escalations.

Support and Collaboration:

  • Assist DevOps Engineers, Field Service Engineers, and Service Partners.
  • Collaborate with internal product development teams to recommend enhancements.

Documentation and Feedback:

  • Review and disseminate Field Service Bulletins (FSB) and Internal Service Bulletins (ISB).
  • Validate and provide feedback on network stability events.

Requirements:

Technical Expertise:

  • Experience configuring, managing, and troubleshooting Ciena and Nokia transport equipment.
  • Understanding of Cisco and Juniper routers and their fundamentals.
  • Knowledge of network protocols relevant to optical transport, such as OTN and DWDM.
  • Strong understanding of fibre optic technologies applicable to Ciena or Nokia networks.
  • Provide on-call support to the Divisions, Commercial, and Data Center teams to resolve network events.

Fault Management:

  • Proficiency in fault detection, isolation, and resolution for Ciena and Nokia networks.

Documentation and Communication Skills:

  • Strong documentation skills to ensure all network changes and fault remediation steps are recorded.
  • Excellent written and verbal communication skills for effective collaboration and customer interaction.

Leadership and Collaboration:

  • Develop the ability to guide and train team members effectively.
  • Ability to work in a collaborative environment and foster teamwork among stakeholders.

Stress Management and Decision-Making:

  • Ability to handle stressful situations during maintenance activities and solve complex technical issues under time constraints.
  • Capacity to make timely and accurate assessments of complex situations and execute decisions independently.

Company Values:

  • Understand our Operating Principles.
  • Own the customer experience.
  • Know your stuff.
  • Win as a team.
  • Be an active part of the Net Promoter System.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors, and our communities.

We're an equal opportunity employer and we'll consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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