Benefits Operations Team Lead

3 weeks ago

Bengaluru, Karnataka, India Rippling Full time
About Rippling

Rippling is a cutting-edge platform that empowers businesses to streamline HR, IT, and Finance processes in one intuitive system. Our solution seamlessly integrates payroll, expenses, benefits, and computers, revolutionizing the way companies manage their workforce.

Imagine being able to onboard a new employee anywhere in the world within 90 seconds, effortlessly setting up their payroll, corporate card, computer, benefits, and third-party apps like Slack and Microsoft 365. This is just one of the many innovative features Rippling offers.

Headquartered in San Francisco, CA, Rippling has garnered $1.2B in funding from top investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. We were also recognized as one of America's best startup employers by Forbes.

We prioritize candidate safety and communicate exclusively through official @Rippling.com addresses.


About the Role

The Benefits Operations team plays a vital role at Rippling, managing tens of thousands of enrollments every year. As an Operations Manager, you will lead a team of specialists in benefits integration implementations, resolving process and systems issues, and communicating with customers and internal stakeholders throughout project lifecycles.

This position requires significant collaboration across customers, vendors, carriers, and various internal departments, significantly impacting the success of Rippling's Benefits platform.

Key Responsibilities
  • Lead a team of operations specialists, providing ongoing guidance and support to ensure customer commitments are met within established deadlines
  • Design and revise documentation to set the team up for success
  • Manage complex escalations and issues, communicate with customers throughout the duration of a project when issues arise
  • Engage in high-visibility projects, providing hands-on support and oversight to ensure successful execution and outcomes
  • Work with R&D and other internal stakeholders to root cause issues, develop process fixes, and implement improvements to enhance the customer experience
Requirements
  • 6+ years of experience in a customer-facing operational role, such as customer support or operations, with a minimum of 3+ years of experience managing a team
  • Must have a minimum of 2+ years of experience in Benefits Administration or Insurance
  • Strong communication skills (written and verbal)
  • Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
  • Strong research and process development skills
  • Previous experience with managing vendors required
  • Familiarity with EDI nice to have
Salary Range

$120,000 - $180,000 per annum, depending on experience.

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