Senior Student Services Coordinator

3 weeks ago


Indore, Madhya Pradesh, India NMIMS Full time
Job Summary

The Associate Student Services role is a critical position within the sales team, providing support to Authorized Enrolment Partners (AEPs) to drive admissions and ensure seamless service to students. This position requires local travel and helps sales teams to be more effective.

Key Responsibilities

• Liaise with AEPs for sales, support, and services – ensure smooth on-boarding of students.
• Manage all service requests and challenges that AEPs face.
• Manage walk-ins & counsel new registrations at Learning Centers.
• Manage SLAs of Student documentation.
• Ensure student feedback is obtained in order to maintain the highest levels of student satisfaction.

AEP Coordination

• Train AEPs on various student services.
• Coordinate with various departments internally to get all issues resolved.

Administration

• Manage all Service Requests and Challenges at local centers.
• Ensure first-class service experience for existing students.
• Aggressively pursue targets set for the year.
• Liaise with HO/Internal departments for Student's queries

MIS & Reports

• Create and manage reports on the CRM and LMS

Stakeholder Collaboration

• Work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to students for on-boarding

Requirements- Skills & Competencies

• Service-oriented approach, Good written and verbal communication
• Analytical abilities & preferred to have hands-on experience on a CRM.
• Ability to multi-task and deliver against a number of priorities
• Proficient in Microsoft Office packages
• Active listening, Negotiation skills & conflict management
• Advantageous to have knowledge of the local language
• High emotional intelligence abilities

Requirements- Education & work experience

• Graduate or PG/MBA
• Preferably from Education/Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
• Minimum of 3+ years in successful sales and services preferably with Telecom, Financial Services and/or Education Industry
• Work Exposure to Distance Education/Ed Tech sector will be added advantage.

Originally a role within the sales team, this position requires local travel and supports Authorized Enrolment Partners (AEPs) to drive admissions and ensure seamless service to students.

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