Content Specialist

3 weeks ago


Hyderabad, Telangana, India DAZN Full time
Job Description:
As a Content Editor at DAZN, you will play a crucial role in creating and refining high-quality content for our online help center. Your primary responsibility will be to ensure that all content is accurate, clear, and concise, aligning with the company's tone and style guidelines. You will work closely with writers, product teams, and customer support to guarantee that help resources effectively meet user needs and enhance the overall customer experience.

Key Responsibilities:
• Build, review, and edit help center articles, FAQs, guides, and other content to ensure clarity, consistency, and accuracy.
• Collaborate with the SEO team to improve content performance and searchability.
• Optimize content for user experience and discoverability, ensuring it is easy to understand and navigate.
• Refine content to ensure it adheres to brand guidelines, including tone, voice, and style.
• Collaborate with the UX and design teams to ensure content is presented in a clear and accessible manner.
• Liaise with the localization team to ensure that help center content is available in relevant languages and regions.

Requirements:
• A bachelor's degree in communications, English, journalism, technical writing, or a related field.
• 1+ years of experience in content management, technical writing, or a similar role, ideally within a SaaS or technology-driven company.
• Proven ability to develop content strategies that drive customer satisfaction and reduce support tickets.
• Strong writing, editing, and proofreading skills, with the ability to distill complex technical information into simple, user-friendly language.
• Familiarity with content management systems (CMS) and help desk software such as Zendesk.
• Experience with SEO principles and tools such as Google Analytics or SEMrush.
• Strong project management skills and the ability to manage multiple projects simultaneously.
• Experience working with cross-functional teams and managing stakeholder relationships.
• Knowledge of customer support practices and experience working closely with customer support teams.

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