IT Support Engineer for Cloud Services
1 day ago
About TechBiz Global GmbH
We are a leading recruitment and software development company with headquarters in Germany.
Our diverse, globally distributed team provides IT recruitment, outstaffing, outsourcing, software development, and consulting services.
We help our clients achieve their business goals successfully.
Job Title: IT Support Engineer for Cloud Services
Location: Remote ( IST time zone)
Estimated Salary: 7,500 - 9,000 EUR per month
Job Description:
This role involves managing support tickets using CRM tools, providing front-line technical support via Zendesk and Teams meetings, and troubleshooting customer inquiries.
You will document all incoming cases reported by end-users via telephone, ticketing system, and other support channels as required.
You will identify and escalate priority issues per client specifications and work closely with customers, engineering teams, management teams, and sales teams.
The working hours are Monday to Friday: 6:00 AM - 2:00 PM IST, every other weekend Saturday: 2:00 PM - 10:00 PM IST, Sunday: 6:00 AM - 2:00 PM IST, totaling 35 hours per week.
Requirements:
- Able to work in shifts.
- Considering working at nights and weekends.
- Customer Support experience in customer-facing technical roles.
- Previous experience in IT support organizations.
- 2-3 years' experience working and troubleshooting in cloud-based environments (Azure/AWS).
- Excellent problem-solving and multitasking skills.
- Ability to self-manage and take initiative.
- Understanding of Windows/Linux environment, Active Directory services, Networking, Cloud Infrastructure, and Remote management tools.
- Strong verbal and written communication skills in English.
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