Senior Lead
3 weeks ago
Job Summary
We are seeking a highly motivated Senior Lead to join our IT Operations Management team at Microland. The successful candidate will be responsible for leading the team in delivering high-quality IT services to our customers.
Key Responsibilities
The Senior Lead will be responsible for the following key areas:
1. Incident Management: Differentiate between incidents and service requests, record in the system, and resolve issues by following standard operating procedures (SOPs).
2. Service Level Management: Allocate tasks to the right resolver group and work with stakeholders until logical closure.
3. IT Service Continuity Management: Implement recovery plans, negotiate services, and conduct evaluations and generate reports.
4. IT Security Management: Understand IT security guidelines, provide defined reports from the system, and work with vendors for logging calls and schedules for onsite/remote intervention.
5. Technical Skills: Incident Management, IT Service Continuity Management, and IT Security Management.
Requirements
The ideal candidate will have a strong background in IT operations management and a proven track record of leading teams to deliver high-quality services. The candidate should have excellent communication and problem-solving skills and be able to work effectively in a team environment.
Education and Certification
Any graduate with IT Service Management certifications, such as ITIL Intermediate Certificate, will be preferred.
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