Senior Quality Assurance Specialist
8 hours ago
About the Role
We are seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will be responsible for ensuring that our processes and procedures meet the highest standards of quality.
Job Description
The successful candidate will have at least one year of experience as a Quality Analyst and will possess strong problem-solving skills, familiarity with basic quality tools, and excellent written and verbal communication skills.
Key Responsibilities:
- Audit calls/interactions/transactions for aligned Teammates
- Coach Teammates for performance improvement (campaign specific)
- Report performance for an aligned span on a daily/weekly/monthly basis
- Provide inputs and basis audits for briefings and training which need identification
- Partner with Team Leaders (TLs) in leading team meetings for metrics improvement
- Participate in strategic projects for the campaign/LOB
- Identify and escalate any potential quality issues per defined process
- Isolate and report defects; verify defect fixes
- Suggest process/system improvements based on common customer concerns
- Accomplish other responsibilities assigned by management
Requirements:
- Graduate of any course (preferred)
- At least one-year of work experience as a Quality Analyst (preferred)
- Basic skills in Excel or Google Sheets
- Problem-solving skills
- Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred)
Benefits
We offer a competitive salary of $60,000 - $80,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About TaskUs
TaskUs is a company that values diversity and inclusivity. We believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. If you need reasonable accommodations in any part of the hiring process, please let us know.
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