Customer Engagement Specialist
3 weeks ago
Company Overview
Intraday Match is a globally-sourced trading platform with a suite of services. Headquartered in a region that supports the global network, the company is committed to customer satisfaction.
Job Overview
This role involves 1-3 years of experience in a customer-facing environment, preferably in the Investment Advice sector. As a Junior Telemarketing Professional, you will be responsible for making outbound calls to potential and existing customers, promoting products or services over the phone, and resolving customer queries and issues.
Key Responsibilities
- Make outbound calls to customers to promote products or services
- Resolve customer queries and issues in a timely manner
- Maintain accurate customer records and update databases
- Achieve sales targets and contribute to team goals
Requirements
- Experience in telecalling and customer communication
- Strong customer service skills
- Proficiency in Customer Relationship Management (CRM)
- Knowledge of telecommunications and telemarketing
- Excellent communication and interpersonal skills
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