Senior Technical Support Specialist
3 days ago
We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our team at Zeptonow. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and technical support.
About the Role:
The Senior Technical Support Engineer will be responsible for providing advanced technical support to our customers, resolving complex issues and performing root cause analysis to identify and troubleshoot problems. You will work closely with our development team to coordinate system and application releases, ensuring seamless implementation and risk assessment.
Key Responsibilities:
- Investigate and resolve complex technical issues using debugging techniques and data analysis.
- Perform root cause analysis to identify and troubleshoot problems.
- Coordinate system and application releases with the development team.
- Manage and update scripts as required.
- Generate reports based on internal and external requests.
- Maintain documentation for internal teams.
Requirements:
To be successful in this role, you will need:
- A Bachelor's degree in Computer Science or a related field from a well-known institution.
- At least 4-6 years of experience in application support.
- Strong knowledge of programming languages such as Python, Java, and Unix scripting.
- Familiarity with AWS, MongoDB, REST API, Jenkins, SQL, Athena, Postgres, and other relevant technologies.
- Good understanding of database management systems and SQL.
- Experience with Agile methodologies and ITIL practices.
- Strong communication and analytical skills.
Salary: ₹1,200,000 - ₹1,800,000 per annum, depending on experience.
Location: Bangalore
About Us: Zeptonow is a leading technology company that provides innovative solutions to businesses worldwide. We offer a competitive salary package, opportunities for career growth, and a collaborative work environment.
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