Strategic Account Manager

3 days ago


Ranchi, Jharkhand, India IDFC FIRST Bank Full time

About the Role:

IDFC FIRST Bank is seeking a skilled Relationship Manager to join our team in Kolkata. As a key member of our Retail Banking division, you will be responsible for managing client relationships and driving business growth.

Key Responsibilities:

  • CASA Value Build-up and New Client Acquisition: Focus on increasing CASA values and acquiring new clients through effective engagement strategies.
  • Client Engagement and Cross-selling: Develop strong relationships with clients, identifying opportunities to sell additional banking products and services.
  • Product Holding per Customer: Increase product holdings per customer by effectively cross-selling and upselling relevant products.
  • Customer Onboarding: Ensure seamless onboarding of clients onto mobile/Internet banking, bill pay, SIP, insurance, and investment solutions.
  • Scorecard and Decile Rankings: Meet monthly operating plans to improve scorecard and decile rankings.
  • Branch Operations: Oversee branch vault management, cash and non-cash transactions, and ensure zero instances of cash shortage or excess at teller counters.
  • Compliance and Audits: Perform regular audits and ensure compliance with internal and external regulations.

Secondary Responsibilities:

  • Customer Service: Provide best-in-class customer service to become the primary banker for all clients.

What We Offer:

IDFC FIRST Bank offers a competitive salary range of ₹8-12 lakhs per annum, depending on experience and qualifications. Additional benefits include performance-based bonuses, health insurance, and opportunities for professional growth and development.



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