Critical Incident Resolution Specialist
4 weeks ago
This role oversees critical incidents impacting clients on production or financial environments.
The Incumbent will lead incident management, coordinating action plans, ETAs, and follow-ups to accelerate recovery and mitigate business impact.
Main duties include:
- Coordination and management of incident management process activities
- Escalation of risks and issues to the incident management process owner
- Liaising with technical stakeholders, management, and senior management during crisis situations
- Problem resolution of complex problems relating to cloud platform dev-ops issues, product or service installation, hardware or software issues, operations, performance, or other IT-related aspects
Required expertise includes:
- Knowledge of hardware and software products (cloud dev-ops, OS, DB, application, storage, and network systems)
- At least 3 years' experience in service management
- At least 3 years' experience in client-facing roles
- English fluency and ITIL certification (preferred)
This role requires critical thinking, problem-solving, leadership, ownership, and accountability.
-
Critical Incident Resolution Specialist
2 weeks ago
Mumbai, Maharashtra, India myGwork Full timeAbout MSCIMSCI is a leading provider of critical decision support tools and services for the global investment community.We power better investment decisions by enabling clients to understand and analyze key drivers of risk and return, and confidently build more effective portfolios.We create industry-leading research-enhanced solutions that clients use to...
-
Incident Resolution Specialist
1 month ago
Navi Mumbai, Maharashtra, India Jio Full timeJob Title: Incident Resolution SpecialistAbout the Role:We are seeking a highly skilled Incident Resolution Specialist to join our team at Jio. The ideal candidate will have 7-13 years of experience in telecom/retail incident management, with a strong understanding of IT infrastructure and application-level operations.Key Responsibilities:Manage and resolve...
-
Senior Cloud Incident Resolution Specialist
2 weeks ago
Mumbai, Maharashtra, India Jio Full timeCompany OverviewJio, a leading technology company, is seeking an experienced Major Incident Manager to join our team. As a global player in the tech industry, we provide cutting-edge services and solutions to our clients.SalaryThe estimated annual salary for this role is ₹25,00,000 - ₹40,00,000, depending on experience and qualifications.Job...
-
Senior IT Infrastructure Specialist
2 weeks ago
Mumbai, Maharashtra, India NTT DATA Full timeOverviewNTT DATA is a leading global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success.Job SummaryThe Networking Managed Services Engineer (L1) provides first-line support for standard and low complexity incidents and service...
-
Dispute Resolution Specialist
2 weeks ago
Navi Mumbai, Maharashtra, India Maersk Full timeJob OverviewMaersk is a leading global container shipping company seeking a highly skilled Dispute Resolution Specialist to join its team. The successful candidate will play a critical role in resolving disputes related to LnS (Less than Container Load) shipments, ensuring timely and efficient resolution of customer complaints.As a key member of the Supply...
-
Mumbai, Maharashtra, India Sutherland Full timeJob SummaryWe are seeking a highly skilled Senior Cybersecurity Incident Response Specialist to join our team at Sutherland. As a key member of our Information Security Incident Management team, you will play a critical role in monitoring, detecting, and responding to security incidents.About the RoleThis is an exciting opportunity for an experienced...
-
Security Operations Engineer
3 weeks ago
Mumbai, Maharashtra, India NTT DATA Full timeAbout the RoleNTT DATA is seeking a highly motivated and skilled Security Operations Engineer to join our team. As an Incident Response Specialist, you will be responsible for providing first-line support for standard and low-complexity incidents and service requests.Job Responsibilities:Monitor client infrastructure and solutions to identify potential...
-
Chief Network Resolution Specialist
3 weeks ago
Mumbai, Maharashtra, India Tejas Networks Full timeAbout Tejas NetworksWe are a leading provider of networking products and solutions, empowering our customers to deliver high-speed data and voice services. Our innovative technologies enable us to stay ahead of the curve, providing our customers with cutting-edge solutions that meet their evolving needs.Job OverviewWe are seeking an exceptional Chief Network...
-
Incident Management Operations Specialist
5 days ago
Mumbai, Maharashtra, India Tata Consultancy Services Full timeDirect Walk-In Opportunity for Incident Management Specialists – International Banking @Tata Consultancy Services Mumbai.OverviewTata Consultancy Services is a leading global IT services company with a strong presence in the banking sector. We are looking for talented Incident Management Specialists to join our team and help us deliver exceptional service...
-
Cybersecurity Specialist
1 month ago
Mumbai, Maharashtra, India NTT DATA Full timeAbout the RoleThis role is part of NTT DATA's Global Cybersecurity Incident Response Team, working 24/7 on rotational shifts to facilitate problem resolution and mentoring.Key Responsibilities:Work with the CSIRT team to detect and monitor escalated threats and suspicious activity.Perform operational security tasks such as performance and availability...
-
Incident Response Security Specialist
3 weeks ago
Mumbai, Maharashtra, India Astellas Pharma Inc. Full timeAstellas Pharma Inc. is a pharmaceutical company with operations in over 70 countries worldwide.We are committed to developing innovative solutions that bring value and hope to patients and their families.This role is based in India and involves remote work, with some flexibility allowed according to Astellas' guidelines.The successful candidate will be...
-
Customer Service Advocate
3 weeks ago
Mumbai, Maharashtra, India VLaunchU Full timeAbout UsVLaunchU is a dynamic organization seeking an exceptional customer champion to join our team.Job SummaryWe are looking for a skilled Customer Service Advocate - Email Resolution Specialist to resolve customer queries arising through emails and occasional phone interactions.Key ResponsibilitiesThe ideal candidate will have excellent communication...
-
Dispute Resolution Specialist
2 months ago
Navi Mumbai, Maharashtra, India Maersk Full timeJob Summary: We are seeking a highly skilled Dispute Resolution Specialist to join our team at Maersk. The successful candidate will be responsible for resolving customer disputes in a timely and professional manner.Key Responsibilities:Analysis of customer disputes to understand the root cause and provide a resolutionCommunication with customers to ensure a...
-
Insurance Account Resolution Specialist
3 weeks ago
Mumbai, Maharashtra, India Gohireme Full timeJob DescriptionWe are seeking an Insurance Account Resolution Specialist to join our team at Gohireme. This role involves working closely with physicians and insurance companies to resolve outstanding accounts receivables.About the RoleThe successful candidate will be responsible for prioritizing unpaid claims, calling insurance companies directly to...
-
Senior CRM Integration Specialist
2 weeks ago
Navi Mumbai, Maharashtra, India Jio Full timeJob OverviewWe are seeking a highly skilled Senior CRM Integration Specialist to join our team at Jio. As an integral part of our technology stack, you will be responsible for delivering exceptional customer experiences and driving business growth.About the RoleThe successful candidate will have 3-7 years of experience in application support, with expertise...
-
Senior Network Engineering Specialist
2 weeks ago
Mumbai, Maharashtra, India NTT DATA Full timeAbout the RoleWe are seeking a highly skilled Senior Network Engineering Specialist to join our team. This is a fantastic opportunity to work with a leading global company and contribute to the delivery of exceptional IT services to our clients.Job DescriptionThis role involves providing managed services to clients, ensuring their IT infrastructure remains...
-
Security Operations Specialist
1 week ago
Mumbai, Maharashtra, India Hexaware Technologies Full timeJob SummaryWe are seeking a highly skilled Security Operations Specialist to join our team at Hexaware Technologies. The successful candidate will be responsible for monitoring and responding to security incidents, maintaining access control systems, and collaborating with internal teams to ensure the smooth operation of our command centre.About YouHigh...
-
Cybersecurity Service Delivery Specialist
3 weeks ago
Mumbai, Maharashtra, India NTT Full timeWe are seeking a highly skilled Cybersecurity Service Delivery Specialist to join our team. As a key member of our Security Managed Services team, you will be responsible for providing proactive monitoring, identification, investigation, and resolution of technical incidents and problems.About the RoleThe primary objective of this role is to proactively...
-
Insurance Claims Resolution Specialist
2 days ago
Mumbai, Maharashtra, India Anand Rathi Insurance Brokers Ltd Full timeAbout the RoleAnand Rathi Insurance Brokers Ltd is seeking an experienced Insurance Claims Resolution Specialist to join our team. As a key member of our claims department, you will be responsible for effectively managing the claims process for clients, ensuring a smooth and fair settlement of claims.Key ResponsibilitiesClaims Processing: Accurately review...
-
Insurance Claims Resolution Specialist
2 months ago
Mumbai, Maharashtra, India Gohireme Full timeKey Responsibilities:As an Insurance Claims Resolution Specialist at Gohireme, you will be responsible for resolving outstanding insurance claims on behalf of physicians. This involves calling insurance companies to verify claims, prioritize unpaid claims, and negotiate payment.Key Skills:Effective communication and negotiation skillsAbility to work...