Technical Support Lead
1 month ago
About the Role
We are seeking a highly skilled Technical Support Lead to join our team at Microsoft. As a Technical Support Lead, you will be responsible for providing technical support and guidance to our customers, ensuring that they receive the best possible experience with our products and services.
Key Responsibilities
As a Technical Support Lead, you will be responsible for:
- Providing technical support and guidance to customers via phone, email, and chat
- Identifying and resolving complex technical issues
- Collaborating with internal teams to resolve customer issues
- Developing and implementing technical solutions to improve customer experience
- Providing training and support to internal teams on technical products and services
Requirements
To be successful in this role, you will need:
- 12+ years of experience in technical support, system development, network operations, software support, IT, consulting, or technical troubleshooting
- Bachelor's Degree in Information Technology, Computer Science, Business Administration, Electrical Engineering, or Business Leadership
- 5+ years of experience in project management and/or technical/IT consulting
- Level 300 Certification in one or more Microsoft technologies
- Fluent in English
Preferred Qualifications
We are looking for candidates with:
- Masters Degree in Information Technology, Computer Science, Business Administration, Electrical Engineering, or Business Leadership
- Depth of experience in one or more industries: Financial Services, Insurance, Manufacturing, Healthcare, Retail, or Government
- Level 300 certifications in non-Microsoft technologies
What We Offer
As a Technical Support Lead at Microsoft, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a real impact on our customers' experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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