Delivery Operations Director

1 day ago

Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Title:

Last Mile Delivery Operations Manager

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We're seeking a Last Mile Delivery Operations Manager for our transportation team. We distribute millions of products each year to our loyal customers

We're looking for someone who will be responsible for end-to-end operations with stakeholders at our delivery stations and support the site lead in performance management and driving the operational plan.

Key Responsibilities:

  • Defining, building and executing the delivery process from delivery station to customer address
  • Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance-driven team
  • Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work
  • Analysis of data reports to identify performance bottlenecks and improve performance
Essential Skills:
  • Strong leadership capabilities and people management skills - Ability to work under pressure situations
  • Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the delivery center /Amazon to achieve its objectives
  • Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects
  • High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs
  • Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks

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