Travel Operations Associate
3 days ago
We are a leading provider of innovative solutions in the online travel industry, dedicated to delivering exceptional customer experiences.
As part of our team, you will have the opportunity to work with cutting-edge technology and contribute to shaping the future of travel.
Estimated Salary: ₹150,000 - ₹250,000 per annumAbout the RoleJob DescriptionThe Travel Operations Associate is responsible for managing bookings, handling customer inquiries, and ensuring smooth transaction processes for an online travel agency.
You will work closely with customers to deliver exceptional service and resolve any issues related to travel arrangements, providing timely and effective solutions.
Key Responsibilities:- Booking Management: Process and manage customer bookings for flights, hotels, and other travel services through the OTA platform, ensuring accuracy in booking details and confirmations.
- Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications, providing personalized support and resolving issues efficiently.
- Transaction Processing: Handle payment transactions and refunds, adhering to company policies and procedures, and maintaining accurate records.
- Data Management: Maintain and update customer records and booking data accurately, generating reports as needed to support business decisions.
To succeed in this role, you will need:
- A graduate degree or equivalent experience.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Experience working in a fast-paced environment, with the ability to multitask and prioritize tasks effectively.
- Proficiency in using software applications, including CRM systems and travel management tools.
IGT Solutions is committed to creating a diverse and inclusive workplace culture, where everyone has the opportunity to grow and thrive. We believe in fostering a collaborative and supportive environment that encourages innovation, creativity, and continuous learning.
We are an equal opportunities employer, and we welcome applications from talented individuals who share our values and vision for the future of travel.
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