Enterprise Client Strategist

4 days ago


Bengaluru, Karnataka, India Wooqer Full time
About Wooqer

We are a pioneering company that empowers retail leaders to digitize frontline operations, compliance, audits, data collection, and team communications with intuitive reports.

Our real-time, mobile-first app and DIY platform enable faster decisions and visibility, driving both topline and bottom-line impact.

We have successfully implemented our solution in 100,000+ retail stores & restaurants across 21 countries, serving 250,000 users in 11 languages.

Culture & People

At Wooqer, we prioritize attitude over skill and encourage unconventional talent to flourish in critical roles.

We trust our team to own their outcomes, which is why we have a flat hierarchy and unlimited paid-time-off policy.

Our people-centric culture prioritizes happiness, both within our team and for our customers, vendors, and investors.

About the Role

As an Enterprise Client Strategist, you will work closely with high-level decision makers, leveraging your exceptional relationship-building skills and industry expertise to build strong relationships and drive revenue growth.

Your job will involve handling reviews with customers, providing advisory services, and identifying opportunities to cross-sell and upsell Wooqer within your target accounts.

You will ensure that our clients receive timely, accurate information, enabling them to make strategic digitization decisions to foster their business growth on Wooqer.

Responsibilities:
  • Cultivate and nurture strong relationships with key decision makers, acting as their trusted advisor across their lifecycle on Wooqer.
  • Engage customers proactively, understand their goals and challenges, and develop tailored plans for their success and growth on Wooqer.
  • Take excellent care of our clients by providing dedicated resources and strategic recommendations leveraging data and analytics.
  • Drive adoption, expansion, and retention of Wooqer WorkApps.
  • Gather customer feedback and insights, and advocate internally for product enhancements.
Requirements:
  • At least 2 years of experience in Customer Success.
  • Good understanding of CRM tools like Hubspot.
  • A minimum graduation degree with stellar grades.
  • Outstanding presentation, reporting, and communication skills.
  • The ability to stay happy and drive positive, meaningful interactions with customers.
  • The willingness to work from our office in Bellandur, Bangalore, 5 days a week.

Estimated Salary: ₹1200000 - ₹1800000 per annum



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