Customer Service Representative

4 weeks ago


Pune, Maharashtra, India Lubrizol Corporation Full time

About Us

Lubrizol Corporation is a global specialty chemical company with a commitment to safety, sustainability, and customer satisfaction.

Job Summary

We are seeking a Customer Service Representative to join our team in managing commercial samples.

Key Responsibilities

  • Process requests for commercial product samples in accordance with established policies and procedures.
  • Obtain approvals for sample requests and ensure accurate documentation and tracking.
  • Coordinate with departments to ensure timely delivery of samples to customers.
  • Provide product information, technical support, and guidance to customers as needed.
  • Escalate complex or unresolved issues to internal teams or supervisors for resolution.

Requirements

  • Minimum 3 years customer service experience in a manufacturing or business environment.
  • Experience in handling supply chain activities including customer service, planning, and import/export clearance.
  • Working knowledge of SAP and basic understanding of transportation and global incoterms.
  • Good written and verbal communication skills.
  • Fluency in English verbal and written communications.


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