Customer Service Representative
4 weeks ago
About Us
Lubrizol Corporation is a global specialty chemical company with a commitment to safety, sustainability, and customer satisfaction.
Job Summary
We are seeking a Customer Service Representative to join our team in managing commercial samples.
Key Responsibilities
- Process requests for commercial product samples in accordance with established policies and procedures.
- Obtain approvals for sample requests and ensure accurate documentation and tracking.
- Coordinate with departments to ensure timely delivery of samples to customers.
- Provide product information, technical support, and guidance to customers as needed.
- Escalate complex or unresolved issues to internal teams or supervisors for resolution.
Requirements
- Minimum 3 years customer service experience in a manufacturing or business environment.
- Experience in handling supply chain activities including customer service, planning, and import/export clearance.
- Working knowledge of SAP and basic understanding of transportation and global incoterms.
- Good written and verbal communication skills.
- Fluency in English verbal and written communications.
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