Medical Device Service Expert

9 hours ago


Delhi, Delhi, India Blackfrog Technologies Full time

At Blackfrog Technologies, a pioneering technology startup based in Manipal, we're revolutionizing the medical device industry. Our cutting-edge solutions have earned us ISO 13485 and ISO 9001 certifications.

About Us

We've developed patented systems to improve immunization supply chains and deliver life-saving vaccines to remote areas of India and beyond. As a key member of our team, you'll play a vital role in this exciting journey.

Job Opportunity

We're seeking an exceptional After Sales Executive/Maintenance Engineer to join our dynamic team. This is a unique chance to leverage your technical expertise and interpersonal skills to drive customer satisfaction and retention.

Key Responsibilities:
  • Provide top-notch aftersales support for medical devices
  • Collaborate with technical teams to coordinate service and repairs
  • Travel as needed to ensure seamless device servicing
  • Maintain accurate records of customer interactions and service requests

In this critical role, you'll work closely with our R&D team to enhance product performance and prepare reports on aftersales activities. Your ability to conduct customer training sessions and participate in quality assurance initiatives will be invaluable to our success.

Requirements:
  • B.Tech in Mechanical, Electronics & Communication, Mechatronics, or Electrical & Electronics
  • 1-2 years of experience in aftersales support, preferably in the medical device or consumer electronics industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and collaboratively in a team environment
Location:

Manipal, Coastal Karnataka

Estimated Salary Range: ₹500,000 - ₹800,000 per annum

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