Operations Process Improvement Specialist

23 hours ago

Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 50,00,000 - ₹ 1,00,00,000

Operations Process Improvement Specialist

This is a unique opportunity to join a dynamic organization as an Operations Process Improvement Specialist.

We are seeking a highly motivated and results-driven professional with expertise in process optimization, operational excellence, and change management.

The ideal candidate will have experience in analyzing business processes, identifying areas for improvement, and implementing sustainable solutions that drive efficiency and effectiveness.

Key responsibilities include:

  • Analyzing existing business processes and identifying opportunities for improvement.
  • Designing and implementing process improvements that enhance productivity, reduce costs, and improve customer satisfaction.
  • Collaborating with cross-functional teams to implement strategic initiatives and achieve organizational goals.
  • Developing and maintaining detailed process documentation, including Standard Operating Procedures (SOPs) and workflow diagrams.
  • Monitoring key performance indicators (KPIs) and metrics to track process improvements and make data-driven decisions.
  • Providing training and knowledge transfer to operations teams on new processes and tools.
  • Resolving operational challenges and addressing process-related escalations.

To succeed in this role, you will need:

  • 2-4 years of experience in operations consulting, business process management, or process improvement roles.
  • Strong analytical and problem-solving skills with ability to translate data into actionable insights.
  • Good understanding of process mapping, workflow optimization, and operational KPIs.
  • Experience with process improvement methodologies such as Lean, Six Sigma, or Kaizen (preferred).
  • Strong project management skills and ability to manage multiple tasks.
  • Excellent communication and interpersonal skills to interact with various stakeholders.
  • Proficiency in MS Office (Excel, PowerPoint, Word), process mapping tools (e.g., Visio, Lucidchart).

PREFERRED QUALIFICATIONS:

  • Postgraduate degree in a relevant field (e.g., MBA, MSc).
  • Additional certifications in process improvement methodologies (e.g., Six Sigma, PRINCE2).
  • Experience working with CRM systems.

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