Energy Solutions Specialist

1 week ago

Bengaluru, Karnataka, India Enphase Full time

Discover a rewarding career with Enphase Energy, a global leader in solar, battery, and electric vehicle charging products.

We are seeking an experienced Customer Service Engineer to join our team. In this role, you will be responsible for providing top-notch support to our customers, ensuring their technical issues are resolved efficiently and effectively.

As a key member of our support team, you will work closely with our engineering department to troubleshoot complex problems and develop solutions. Your strong communication skills and ability to build rapport with customers, peers, and managers will be essential in this role.

The ideal candidate will have a minimum of 1 year experience in a customer support or technical support role, with a strong background in electrical concepts, AC & DC circuits, and electronics. A degree in Electrical Engineering or a related field is highly desirable.

This is a full-time position that requires working 24/7 and 365 days a year, including weekends and night shifts. You must be open to working flexible hours and be willing to travel occasionally.

In return for your hard work and dedication, we offer a competitive salary of $65,000 per annum, plus benefits and opportunities for professional growth and development.

Key Responsibilities:

  • Provide timely and effective resolution of technical issues through email, chat, and phone calls.
  • Conduct remote troubleshooting of Enphase products and develop solutions to complex problems.
  • Troubleshoot, approve, and execute warranty claims.
  • Provide pre-sales information about Enphase products and assist with the activation of new Enphase sites as needed.
  • Document all activity in a central CRM/Help Desk software platform.
  • Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database.
  • Perform other duties as assigned.

About Us:

Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives.

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