Technical Team Lead for Windows Workstation Management

1 day ago


India ESDS Software Solution Limited Full time

About the Role

We are seeking an experienced technical leader to oversee the management of our Windows-based workstations. This role involves leading a team responsible for ensuring seamless system updates, installations, backups, and security patches while troubleshooting workstation and Outlook-related issues.

Key Responsibilities:

  • Lead and manage a team of system engineers responsible for Windows workstation management and support.
  • Supervise the installation, configuration, and upgrading of Windows operating systems, software, and applications on workstations.
  • Ensure the timely execution of system updates, security patches, and the implementation of backup strategies to safeguard data.
  • Oversee troubleshooting of complex technical issues, including Outlook configurations and performance problems.
  • Manage workstation and endpoint security by implementing antivirus software, firewalls, and other protective measures.
  • Proactively monitor system performance, identify areas for improvement, and implement solutions to optimize workstation operations.
  • Collaborate with cross-functional IT teams to ensure integration of security protocols, infrastructure updates, and network changes.
  • Develop and enforce standard operating procedures and best practices for system updates, installations, and issue resolution.
  • Provide leadership in team development, including mentoring junior engineers, conducting performance reviews, and identifying training needs.
  • Ensure all support activities meet defined SLAs and comply with organizational standards.
  • Create and maintain detailed documentation, including system configurations, processes, and issue tracking reports.
  • Coordinate with the HR department and management to ensure proper resource allocation and succession planning for the team.

About You

To be successful in this role, you will require:

  • A Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 8+ years of experience in managing Windows-based workstations and related infrastructure.
  • Proven experience in a team leadership role, with a track record of mentoring and developing engineers.
  • Strong technical knowledge of Windows workstation management, including system updates, security patching, and backups.
  • Expertise in troubleshooting Outlook and Windows system issues.
  • Proficient in Active Directory, Group Policy, and Windows Server environments.
  • Solid understanding of endpoint security, including antivirus software and security patch management.
  • Excellent problem-solving, decision-making, and project management skills.
  • Strong communication and interpersonal skills, with the ability to lead a team effectively.
  • Experience with ticketing systems, remote desktop support, and ITIL frameworks is a plus.

What We Offer

Our company offers a competitive salary range of $120,000 - $160,000 per annum, depending on experience, as well as opportunities for career growth and professional development.



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