Cybersecurity Expert
2 weeks ago
About NTT DATA
We are a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Career Opportunities:
- Security Specialist - Firewall:
- Support customers' network security environment through requests, changes, incidents, and problem records.
- Provide technical escalation to L2 support engineers and on-call support for high-severity incidents in a 24/7 environment.
- Detect security issues, create customer tickets, and manage problems until closure.
- Act as point of escalation for the Network Security team and collaborate with internal support teams to ensure timely resolution of issues.
- Ensure that Service Level Agreements and operational standards are met.
- Perform system maintenance, check-ups, and maintain current documentation.
- Propose service, process, and technical improvements to management.
Requirements:
- Mid-level experience and proven knowledge in at least three different network security products like Firewalls (Cisco, Palo Alto), Content Filtering (Bluecoats, Websense, McAfee Web gateway) and IDS/IPS.
- Mid-level networking troubleshooting skills and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, etc.).
- Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory.
- At least two mid-level certifications in Network Security from any of the vendors like Cisco, Palo Alto, BlueCoat, SourceFire (PCNSE, CCNP Security, etc.).
- Over 6 years of network troubleshooting experience and at least 2 years Network Security administration and design experience.
- Bachelor's degree or equivalent experience.
- Flexible to changing needs of customer, account, and team.
- Drive for results, ability to grasp complex issues to arrive at optimal solutions.
- Excellent customer-facing communication skills, customer support, and knowledge of ITIL best practices.
Salary and Benefits:
We offer an estimated annual salary of $120,000 and a comprehensive benefits package including medical, dental, vision insurance, retirement savings plan, paid time off, and more.
Work Timings:
We operate in a 24/7 work environment, with flexible scheduling options to accommodate your needs.
Location:
India/Mexico.
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