WhatsApp Business API Specialist

2 weeks ago


Hyderabad, Telangana, India Gamut HR Solutions Full time

Job Overview

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Gamut HR Solutions is seeking a skilled WhatsApp Business API Specialist to manage customer interactions and provide timely and effective communication.

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About the Role

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This exciting opportunity involves working closely with customers through WhatsApp, maintaining detailed records of interactions and transactions, identifying customer needs, and providing solutions to enhance satisfaction.

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You will collaborate with other departments to resolve complex issues and improve overall service quality.

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The ideal candidate will monitor and report on customer feedback and trends, using data-driven decisions to drive business growth.

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Key Responsibilities

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Managing customer interactions through WhatsApp.

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Maintaining detailed records of customer interactions and transactions.

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Identifying customer needs and providing appropriate solutions.

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Collaborating with other departments to resolve complex issues.

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Monitoring and reporting on customer feedback and trends.

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Requirements

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We are looking for a highly organized and detail-oriented individual with excellent communication skills.

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A strong understanding of CRM principles and practices is essential.

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What We Offer

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A competitive salary of $60,000 per annum.

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A dynamic and supportive work environment.

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Ongoing training and professional development opportunities.

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Estimated Salary: $60,000

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This figure is based on national averages and may vary depending on location and industry.

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Contact Information:

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