Cloud Support Engineer

3 days ago


India NIKSUN Full time

Niksun is a leading provider of innovative solutions for network and service security, protection, and management. As a Cloud Support Engineer, you will play a crucial role in ensuring the seamless operation of software applications in the cloud.

Estimated Salary: $120,000 - $180,000 per year, depending on experience and location.

About the Job

You will be responsible for implementing scalable and reliable software deployment pipelines, troubleshooting software deployment and release issues, and escalating unresolved problems to the next engineering level as needed. Additionally, you will lead and manage incidents to resolution, adhering to severity standards, and run full problem management activities monthly for all incidents.

Responsibilities:

  • Design and implement scalable and reliable software deployment pipelines using DevOps tools (Jenkins, Git, Docker, Kubernetes, and Ansible).
  • Troubleshoot software deployment and release issues, identifying root causes and implementing fixes or workarounds.
  • Lead and manage incidents to resolution, escalating unresolved problems to the next engineering level as needed.
  • Run full problem management activities monthly for all incidents, documenting incident root-causes and potential fixes.

Requirements:

  • 3-5 years of experience in DevOps tools (Jenkins, Git, Docker, Kubernetes, and Ansible).
  • 3 years of experience testing, maintaining, and/or launching software products.
  • 3 years of experience in cloud computing (Kubernetes and Docker).
  • 3 years of experience in UNIX and networking.
  • 2 years of experience in Database and SQL.

Skills and Traits:

  • Motivated self-starter with good written and oral communication skills.
  • Ability to mentor other team members and push the team for success.
  • Experience working in a collaborative environment with a focus on teamwork, collaboration, and knowledge sharing.

Professional Requirements:

  • Bachelor's Degree in Computer Science or equivalent software engineering discipline.

Niksun encourages diversity and inclusion in the workplace and welcomes applicants from diverse backgrounds.



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