Senior Operations Manager

3 weeks ago


Gurgaon, Haryana, India Egon Zehnder Full time

The CV Capture Team Leader position at Egon Zehnder involves overseeing the day-to-day operations of the team, managing a team of 20-25 members, and implementing workflow management to ensure efficient allocation, scoping, and delivery of incoming global requests.

As a key member of the senior management team, the successful candidate will be responsible for:

  • Client Centricity – Communicating and setting expectations with the Client, converting needs into requirements.
  • Quality Focus – Ensuring quality output by doing things right the first time every time, with a proven track record of leading or working on Quality Improvement Projects.
  • People Management/Team Building/Training mechanism – Building a strong performing team.
  • Analytical bent of mind/Attention to detail/Understanding and analyzing data, taking actions, and demonstrating Solution orientation.
  • Identifying and Driving Efficiency – Monitoring productivity and consistently upping the bar (Productivity Management).
  • Hands-on Problem-Solving capability.
  • Out of the box thinking and Innovation/Automation of processes or part of processes.
  • Process mapping and re-engineering.
  • Building a robust KRA based performance management process for the team.
  • Managing shifts – Streamlining 24-hour operations shop with shifts involved – Implementing sound work allocation techniques.
  • Showcasing thought leadership to build creative and insightful solutions.
  • Bringing outside in perspective to enhance efficiency and effectiveness of existing processes.
  • Preparing dashboards on key metrics for senior management.
  • Fostering a culture of agility, elite performance, and innovation.

The ideal candidate will be an independent thinker with business acumen and industry knowledge, a thought partner who can brainstorm with other managers on developing need-based MIS systems, and an excellent knowledge of MS Office.

Additionally, the successful candidate must have prior relevant experience in Project Management, specifically planning, developing, and executing projects, with a minimum of 3 years of experience in a project management role.

Experience in Digital Transformation, Process automation, Transitions, and Setting-up of teams will be a bonus, and a PMP Certification is a must. Knowledge of Lean/Six Sigma, Agile, and Scrum Master will be preferred.

Egon Zehnder offers a comprehensive benefits package, including 5 days of work in a fast-paced environment, direct work with senior management, reward and recognition, employee-friendly policies, personal development and training, health benefits, and accident insurance.



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