Customer Experience Representative

1 month ago

Navi Mumbai, Maharashtra, India TaskUs Full time

About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions. Our mission is to help fast-growing technology companies represent, protect, and grow their brands.

The People First culture at TaskUs has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, and being ready to handle any challenge at a moment's notice. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

TaskUs devotes considerable resources to the wellbeing of its employees. As a Customer Experience Representative, you will participate in skills groups, counseling sessions, coaching sessions, and other wellness and resiliency programs. You will have 24/7 access to our Wellness & Resiliency Team to bolster your mental wellbeing.

Requirements:

● All employees exposed to graphic content will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.

● All employees exposed to graphic content will attend Resiliency Trainings.

Creating a Culture of Awareness and Prevention through Psychological Health and Safety:

TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:

  • Child exploitation and abuse
  • Animal torture
  • Gang Violence
  • Murder
  • Hate Speech
  • Pornographic Content

As a Customer Experience Representative, it is essential for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other psychological health and safety programming, exposure to graphic and disturbing content is unavoidable in some job roles.

TaskUs reserves the right to reassign an employee to other TaskUs projects based on staffing needs, employee performance, and other considerations.

In order to help create a community that is safe for all employees, the Wellness & Resiliency Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. TaskUs offers a comprehensive, global psychological health and safety program for employees, guided by clinical psychology and grounded in neuroscience.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.

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