Technical Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled Technical Specialist to join our team in providing exceptional service to our clients. As a Technical Specialist, you will be responsible for identifying and resolving technical incidents and problems, maintaining a high level of service to our clients, and ensuring zero missed service level agreement (SLA) conditions.
Key Responsibilities:
- Configure, install, test, and operationalize assigned infrastructure at the client site.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
- Assist in analysing, assigning, and escalating support calls.
- Investigate third line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd party vendors if necessary.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
- Proactively identify opportunities for work optimization including opportunities for automation of work.
- Coach L2 teams for advance technical troubleshooting and behavioural skills.
Requirements:
- Seasoned Managed Services experience handling complex cross technology infrastructure.
- Seasoned experience required in Engineering function within a medium to large ICT organisation.
- Seasoned working knowledge of ITIL processes.
- Seasoned experience working with vendors and/or 3rd parties.
About NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organisations and society move confidently and sustainably into the digital future.
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