Technical Specialist

4 weeks ago


Chennai, Tamil Nadu, India NTT Full time

About the Role:

We are seeking a highly skilled Technical Specialist to join our team in providing exceptional service to our clients. As a Technical Specialist, you will be responsible for identifying and resolving technical incidents and problems, maintaining a high level of service to our clients, and ensuring zero missed service level agreement (SLA) conditions.

Key Responsibilities:

  • Configure, install, test, and operationalize assigned infrastructure at the client site.
  • Perform necessary checks, apply monitoring tools, and respond to alerts.
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
  • Assist in analysing, assigning, and escalating support calls.
  • Investigate third line support calls assigned and identify the root cause of incidents and problems.
  • Report and escalate issues to 3rd party vendors if necessary.
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
  • Proactively identify opportunities for work optimization including opportunities for automation of work.
  • Coach L2 teams for advance technical troubleshooting and behavioural skills.

Requirements:

  • Seasoned Managed Services experience handling complex cross technology infrastructure.
  • Seasoned experience required in Engineering function within a medium to large ICT organisation.
  • Seasoned working knowledge of ITIL processes.
  • Seasoned experience working with vendors and/or 3rd parties.

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organisations and society move confidently and sustainably into the digital future.



  • Chennai, Tamil Nadu, India Guires Solutions Private Limited Full time

    We are seeking a Technical Content Specialist to join our team at Guires Solutions Private Limited.Job Title: Technical Content SpecialistJob Summary:As a Technical Content Specialist, you will be responsible for creating high-quality content for our website that showcases our expertise in Statistics and Data Science.About the Role:We are looking for a...


  • Chennai, Tamil Nadu, India NielsenIQ Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and resolving technical issues in a timely and professional manner.Key Responsibilities:Provide technical support to...


  • Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    Key Responsibilities:We are seeking a seasoned Technical Integration Specialist to join our team at Saaki Argus & Averil Consulting. The ideal candidate will have a strong understanding of payment systems and proven experience in managing technical integrations and client engagements.Key responsibilities will include collaborating closely with...


  • Chennai, Tamil Nadu, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P]. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key...


  • Chennai, Tamil Nadu, India Royal Enfield Full time

    We are seeking a highly skilled Technical Training Specialist to join our team at Royal Enfield. In this role, you will be responsible for designing and delivering technical training programs to our international users. As a Technical Training Specialist, you will have the opportunity to utilize your technical expertise to create engaging and effective...


  • Chennai, Tamil Nadu, India Husqvarna Group Full time

    Job Title: Technical Sales SpecialistJob Summary:We are seeking a highly skilled Technical Sales Specialist to join our team at Husqvarna Construction – Stone Diamond Tools. As a Technical Sales Specialist, you will be responsible for selling and supporting our products, providing technical expertise to customers, and identifying new business...


  • Chennai, Tamil Nadu, India Getinz Techno Services Full time

    We are seeking a Technical Solutions Specialist to join our team at Getinz Techno Services. This role involves collaborating with mid-market or enterprise customers, ensuring their success by providing effective technical solutions.As a Technical Solutions Specialist, you will leverage your strong technical background, communication skills, and...


  • Chennai, Tamil Nadu, India genxhire Full time

    Job Title: Technical Content SpecialistAbout the Role:We are seeking a skilled Technical Content Specialist to join our team at GenxHire. As a Technical Content Specialist, you will be responsible for creating, revising, and publishing high-quality technical documentation for our software product.Key Responsibilities:Create and maintain accurate and...


  • Chennai, Tamil Nadu, India Movate Full time

    Technical Support Specialist RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Movate. As a Technical Support Specialist, you will be responsible for handling customer calls and troubleshooting technical issues related to network devices.Key ResponsibilitiesProvide exceptional customer service and resolve technical issues...


  • Chennai, Tamil Nadu, India Cephas Consultancy Services Private Limited Full time

    Job Title: Technical Documentation SpecialistJob Summary:We are seeking a highly skilled Technical Documentation Specialist to join our team at Cephas Consultancy Services Private Limited. As a Technical Documentation Specialist, you will be responsible for developing and maintaining high-quality technical documentation for our products.Key...


  • Chennai, Tamil Nadu, India Bahwan Cybertek Group Full time

    Job Title: Salesforce Technical SpecialistAbout the Role:We are seeking a highly skilled Salesforce Technical Specialist to join our team at Bahwan Cybertek Group. As a Salesforce Technical Specialist, you will be responsible for designing, developing, and deploying Salesforce solutions that meet the business needs of our clients. Key Responsibilities:•...


  • Chennai, Tamil Nadu, India Teamware Solutions ( A division of Quantum Leap Co Full time

    Job Title: Technical Documentation SpecialistAbout the Role:We are seeking a highly skilled Technical Documentation Specialist to join our team at Teamware Solutions (A division of Quantum Leap Co). As a Technical Documentation Specialist, you will be responsible for creating and maintaining high-quality technical documentation for our enterprise software...


  • Chennai, Tamil Nadu, India Teamware Solutions ( A division of Quantum Leap Co Full time

    At Teamware Solutions, a division of Quantum Leap Co., we offer an attractive salary package for our Technical Documentation Specialist position. We estimate the annual salary to be in the range of $80,000 - $110,000.Job DescriptionWe are seeking a highly skilled Technical Documentation Specialist to create high-quality technical documentation for our...


  • Chennai, Tamil Nadu, India Movate Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a skilled Technical Support Specialist to join our team at Movate Technologies. This role involves handling customer inquiries and providing technical support for international customers. Key responsibilities include handling customer calls, troubleshooting technical issues related to...


  • Chennai, Tamil Nadu, India 3110 K-T India Full time

    Job Title: Technical Documentation SpecialistAt 3110 K-T India, we are seeking a skilled Technical Documentation Specialist to develop high-quality technical/user documentation for customers and service engineers.Responsibilities:• Create and maintain user manuals, upgrade procedures, factory automation manuals, online help, and release notes.• Conduct...


  • Chennai, Tamil Nadu, India Twixor Full time

    Technical Support RoleAt Twixor, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers.Key Responsibilities:Assist customers with technical issues via phone or emailUtilize troubleshooting tools to identify and resolve...


  • Chennai, Tamil Nadu, India Advent Global Solution Private Limited Full time

    Job Title: Technical Solutions SpecialistAdvent Global Solution Private Limited is seeking a highly skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will be responsible for implementing and maintaining our ERP system, ensuring seamless integration with our cloud-based infrastructure.Key...


  • Chennai, Tamil Nadu, India Zebronics India Pvt Ltd Full time

    Job Title: Technical Support SpecialistAbout Us: Zebronics India Pvt Ltd is a leading electronics manufacturing company in India, committed to delivering innovative and high-quality products to our customers.Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible...


  • Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    At Saaki Argus & Averil Consulting, we are seeking a skilled Technical Service Specialist to join our team. As a Technical Service Specialist, you will be responsible for designing and updating training modules and curricula for electric vehicle service and maintenance.The ideal candidate will have a strong understanding of electric vehicle fundamentals,...


  • Chennai, Tamil Nadu, India Getinz Full time

    Job Title: Technical Integration SpecialistAbout the Role:We are seeking a skilled Technical Integration Specialist to join our team at Getinz. As a key member of our technical team, you will collaborate with large enterprise customers to provide technical leadership and guidance throughout the integration process.Key Responsibilities:Collaborate with sales...