Senior Telecaller

4 weeks ago


Delhi, Delhi, India Touchstone Infotech LLP Full time

Job Title: Senior Telecaller

 

Touchstone Infotech LLP is seeking a highly skilled Senior Telecaller to join our team in Dwarka, New Delhi. As a Senior Telecaller, you will play a crucial role in driving our sales and providing exceptional customer service to clients across the globe.

 

Key Responsibilities:

  • Communicate with Inbound Leads: Engage with potential clients from India and abroad, providing comprehensive information about our services and packages.
  • Contact Existing and Potential Clients: Initiate contact with leads to discuss their requirements and how our services can meet their needs.
  • Answer Queries: Address client questions and concerns regarding our products and services.
  • Understand Customer Requirements: Use probing techniques to fully understand client needs and close deals effectively.
  • Maintain Customer Database: Keep the customer database updated and accurately maintained.
  • Follow Up Leads: Take responsibility for lead follow-up and ensure better conversion rates.
  • Record Keeping: Maintain records of all sales calls and useful information for future reference.

Requirements:

  • Experience: Proven experience as a telecaller or in a similar role with a track record of meeting sales targets.
  • Tech Savvy: Proficient with CRM systems, IVR, and WhatsApp API systems.
  • Communication: Excellent verbal communication skills in English.
  • Negotiation: Strong negotiation skills with the ability to resolve issues efficiently.
  • Availability: Must be available during office hours.
  • Digital Marketing Knowledge: Basic understanding of digital marketing concepts.

Benefits:

  • Cellphone reimbursement
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Commission pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus

 

Location: Dwarka, New Delhi


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