Senior Telecaller
4 weeks ago
Job Title: Senior Telecaller
Touchstone Infotech LLP is seeking a highly skilled Senior Telecaller to join our team in Dwarka, New Delhi. As a Senior Telecaller, you will play a crucial role in driving our sales and providing exceptional customer service to clients across the globe.
Key Responsibilities:
- Communicate with Inbound Leads: Engage with potential clients from India and abroad, providing comprehensive information about our services and packages.
- Contact Existing and Potential Clients: Initiate contact with leads to discuss their requirements and how our services can meet their needs.
- Answer Queries: Address client questions and concerns regarding our products and services.
- Understand Customer Requirements: Use probing techniques to fully understand client needs and close deals effectively.
- Maintain Customer Database: Keep the customer database updated and accurately maintained.
- Follow Up Leads: Take responsibility for lead follow-up and ensure better conversion rates.
- Record Keeping: Maintain records of all sales calls and useful information for future reference.
Requirements:
- Experience: Proven experience as a telecaller or in a similar role with a track record of meeting sales targets.
- Tech Savvy: Proficient with CRM systems, IVR, and WhatsApp API systems.
- Communication: Excellent verbal communication skills in English.
- Negotiation: Strong negotiation skills with the ability to resolve issues efficiently.
- Availability: Must be available during office hours.
- Digital Marketing Knowledge: Basic understanding of digital marketing concepts.
Benefits:
- Cellphone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Location: Dwarka, New Delhi
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