IT Process Analyst

3 days ago


Indore, Madhya Pradesh, India TaskUs Full time

About TaskUs

At TaskUs, we empower innovators by providing them with the tools and expertise they need to succeed.

Job Title: IT Process Analyst

Salary Range: $65,000 - $85,000 per year, depending on experience

Job Summary

We are seeking a highly motivated and detail-oriented IT Process Analyst to join our team. As an IT Process Analyst, you will play a key role in ensuring the smooth operation of our IT services and identifying areas for improvement.

Responsibilities

  1. Process Administration
  • Maintain accurate records of all process-related information
  • Develop and implement process improvements to increase efficiency and effectiveness
Problem Management
  • Analyze and resolve complex technical issues
  • Determine root cause of chronic or undetermined incidents
  • Implement permanent fixes and ensure resolution is implemented through appropriate control procedures
Communication
  • Collaborate with various support staff to ensure resolution and closure of tickets
  • Chair Problem review meetings and notify participants when standards and procedures are not being followed
Reporting and Analytics
  • Manage all problem templates and reports
  • Ensure that each problem ticket opened is assigned an owner and is responded to within the appropriate time frame

Requirements

  1. Education
  • Bachelor's degree in Computer Science, Information Technology, or related field
Experience
  • Minimum 2 years of experience in IT process analysis or similar role
Skills
  • Strong understanding of IT service management processes and frameworks (e.g. ITIL)
  • Excellent analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Why Join Us?

At TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.



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