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Product Manager

1 month ago

Hyderabad, Telangana, India Potters Solutions Pvt Ltd Full time
Product Manager Job Description

Potters Solutions Pvt Ltd is seeking a skilled Product Manager to lead the development of our food and grocery delivery platform. As a key member of our team, you will be responsible for creating and enhancing a seamless customer experience that drives engagement and satisfaction.

Key Responsibilities:
  • Product Vision and Strategy: Define and communicate the product vision and strategy for the customer experience in food and grocery delivery. Prioritize initiatives that enhance customer satisfaction, retention, and growth.
  • Customer Insights: Conduct market research, user interviews, and surveys to gather insights into customer preferences and behaviors. Analyze customer feedback and data to identify pain points and opportunities for improvement.
  • Feature Development: Collaborate with design and engineering teams to develop and launch new features that improve the customer journey, including search and discovery, order customization, payment processing, and delivery tracking.
  • User Experience (UX): Ensure a seamless and intuitive user experience by collaborating with UX/UI designers to create user-friendly interfaces and workflows. Conduct usability testing to validate design decisions and gather feedback.
  • Performance Metrics: Monitor and analyze key performance indicators (KPIs) related to customer engagement, satisfaction, and retention. Use data-driven insights to iterate on product features and improve overall performance.
  • Cross-Functional Collaboration: Work closely with marketing, sales, operations, and customer support teams to align product initiatives with business goals and ensure a cohesive customer experience.
  • Customer Support & Feedback Loop: Establish and maintain channels for customer feedback and support. Implement processes to incorporate customer suggestions and address issues promptly.
  • Market Trends & Competitor Analysis: Stay updated on industry trends, emerging technologies, and competitive landscape to identify opportunities for differentiation and innovation in the customer experience.
  • Compliance & Security: Ensure that all customer-related features comply with data protection regulations and industry standards for privacy and security.
Requirements:
  • Education: Bachelor's degree in Business, Computer Science, Marketing, or a related field. MBA is a plus.
  • Experience:
    • 3-5 years of experience as a Product Manager, preferably in e-commerce, food delivery, or a customer-focused tech product.
    • Proven track record of delivering customer-centric products and features that drive engagement and satisfaction.
  • Skills:
    • Strong understanding of product development processes and agile methodologies.
    • Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
    • Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
    • Experience with product management tools such as Jira, Confluence, and product analytics platforms.
Preferred Qualifications:
  • Experience in food and grocery delivery or similar industries.
  • Familiarity with user experience (UX) research and design principles.
  • Knowledge of customer engagement strategies and loyalty programs.

Potters Solutions Pvt Ltd offers a competitive salary and performance-based bonuses, health, dental, and vision insurance, flexible work hours, and remote work options. If you are passionate about creating impactful customer-centric solutions, we encourage you to apply for this exciting opportunity.