Legal Services Representative

3 weeks ago

Bengaluru, Karnataka, India Legalink Full time
Job Overview

We are seeking a skilled and enthusiastic Junior Telecaller to join our team at Legalit. This full-time position is ideal for an individual with 1 to 3 years of work experience who is eager to contribute to a fast-growing company within the legal services sector. The role primarily focuses on engaging with clients to facilitate our streamlined legal services through effective communication and support.

Key Responsibilities
  • Client Communication: Initiate and manage outbound and inbound calls to and from potential clients, providing detailed information about Legalit's services and answering any queries clients may have.
  • Relationship Building: Build and maintain positive relationships with clients through consistent and effective communication, ensuring customer satisfaction and loyalty.
  • Service Delivery: Collect and accurately record client information and feedback to enhance service delivery, identifying opportunities to upsell and recommend additional services tailored to client needs.
  • Collaboration: Collaborate with internal teams to address and resolve any issues faced by clients promptly, meeting or exceeding monthly call and conversion targets as set by the management.
Requirements and Skills
  • Excellent Communication Skills: Excellent communication skills to effectively interact with clients and convey information clearly and professionally.
  • Active Listening: Active listening to understand client inquiries and respond appropriately, ensuring customer satisfaction.
  • Customer Service Proficiency: Customer service proficiency to manage inquiries and build strong relationships with potential and existing clients.
  • Persuasion Skills: Persuasion skills to influence potential clients and guide them toward utilizing Legalit's services.
  • Phone Etiquette: Strong phone etiquette to ensure professional and courteous communication at all times.
  • Problem-Solving Abilities: Problem-solving abilities to quickly and efficiently address any issues or concerns raised by clients.
  • Time Management: Effective time management to balance multiple client interactions and tasks efficiently within a fast-paced environment.
  • Sales Skills: Sales skills to identify opportunities to promote and sell Legalit's services and solutions.

About Legalit

Legalit is a pioneering platform dedicated to providing online legal services, legal funding, and cutting-edge AI tools for both lawyers and their clients. Our mission is to make the legal system more accessible, comprehensible, time-efficient, and cost-effective.

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