DigiRecruitx Senior Relationship Manager
3 weeks ago
As a key member of our Customer Success team, you will play a pivotal role in ensuring exceptional user experiences for our clients. Your primary focus will be on managing customer inquiries and providing expert solutions to their pain points.
Key Responsibilities:
- Effective Query Management: You will be responsible for promptly addressing incoming customer queries via multiple support channels, including email, chat, phone, WhatsApp, and social media handles.
- Cross-Functional Collaboration: You will work closely with various departments to gather valuable customer feedback and channel it to the relevant teams for continuous improvement.
- Product Expertise: Building a deep understanding of our product is crucial to provide accurate and effective solutions to customer issues.
- User Journey Review: You will proactively review the user journey to identify areas for improvement and develop strategies to enhance the overall experience.
- Consultative Support: Take a consultative approach to help customers overcome challenges and achieve their goals.
- Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes, making your job easier and more efficient.
What We Offer
We are committed to delivering top-tier experiences for our clients. Our ideal candidate will have excellent communication skills, a strong problem-solving attitude, and a passion for delivering exceptional results.
Compensation Package:
Up to 11 LPA based upon Experience
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