DigiRecruitx Senior Relationship Manager

3 weeks ago


Hubli, Karnataka, India DigiRecruitx Full time
About the Role

As a key member of our Customer Success team, you will play a pivotal role in ensuring exceptional user experiences for our clients. Your primary focus will be on managing customer inquiries and providing expert solutions to their pain points.

Key Responsibilities:

  • Effective Query Management: You will be responsible for promptly addressing incoming customer queries via multiple support channels, including email, chat, phone, WhatsApp, and social media handles.
  • Cross-Functional Collaboration: You will work closely with various departments to gather valuable customer feedback and channel it to the relevant teams for continuous improvement.
  • Product Expertise: Building a deep understanding of our product is crucial to provide accurate and effective solutions to customer issues.
  • User Journey Review: You will proactively review the user journey to identify areas for improvement and develop strategies to enhance the overall experience.
  • Consultative Support: Take a consultative approach to help customers overcome challenges and achieve their goals.
  • Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes, making your job easier and more efficient.

What We Offer

We are committed to delivering top-tier experiences for our clients. Our ideal candidate will have excellent communication skills, a strong problem-solving attitude, and a passion for delivering exceptional results.

Compensation Package:

Up to 11 LPA based upon Experience



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